. · Process Improvement Identify opportunities to streamline workflows and improve service delivery. Participate in ITIL-based... and interpersonal skills. · Ability to lead and motivate a team. · Familiarity with ITSM tools and service desk operations...
delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There... and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee...
. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational... refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk...
. Consistently demonstrates initiative, follow-through, and high-quality service delivery. MINIMUM QUALIFICATIONS...Description Posting Title: Sr Service Desk Technician Reports To: Manager, IT Service Desk Location: San Jose...
workflows within the organization’s IT Service Management (ITSM) platform, ServiceNow. This role will ensure that intake... service delivery experiences. In terms of specific projects, the intern will be tasked with designing, building...
from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI has an excellent opportunity... tactical direction of Service Desk Managers and Technicians focused on service delivery, improved efficiency, and ensuring high...
delivery to peer IT teams (Architecture, Security, Applications, Data, and Business Technology) and to ensure the Service Desk... into platform and process changes. ITSM product ownership: service catalog design, request workflows, automation/orchestration...
Seeking a Senior Service Management Engineer for a unique and impactful opportunity in Reston... and optimizing systems, with a key responsibility for solution design and platform delivery. Strong leadership and development skills...
support functions, including the Service Desk, Field Support teams, and the IT Service Management (ITSM) program. This leader... Develop and execute a forward-looking strategy for Service Desk, Field Support, and ITSM that anticipates and adapts...
and organizational structures for unified service delivery Identify and champion process improvement opportunities, leveraging ITSM... Required: None Type of Travel: None * * The Information Technology Service Management (ITSM) Service Catalog/Request...
plan to improve service delivery. Create business models for Incident management and Problem management to achieve minimal...Job Description Service Desk Manager In this role, you will manage end to end IT Service desk operations. Plan...
account management. Service Delivery Management: Champion the delivery of services by providing overall delivery oversight... to enhance service delivery and align with client needs. Training & Development: Conduct training sessions for new team members...
and define IT Service Management (ITSM) processes aligned with the overall IT strategy, driving adoption and compliance..., and industry best practices. Develop and refine IT Service Management (ITSM) processes to meet customer needs and market changes...
. Short Description: The Cooper Information Technology Department is looking for an IT Service Delivery Manager to help lead... with our Service Desk partner, and help ensure the success of our Epic Service Delivery team. This position is responsible...
The Cooper Information Technology Department is looking for an IT Service Delivery Manager to help lead our Service... partner, and help ensure the success of our Epic Service Delivery team. This position is responsible for gathering the needs...
, service delivery managers, and other stakeholders to coordinate stability of service for our internal clients. The... our client’s financial lives. The IT Service Management team at Dimensional enables and facilitates the development...
will lead the ITSM team, manage service delivery, and drive process maturity across incident, problem, change, configuration..., and service request management. Key Responsibilities: Lead and manage ITSM processes including Incident, Problem, Change...
effective development, delivery, and operation of computing and information services. This function anticipates, plans... enterprise architecture insights that drive IT service excellence. Key Responsibilities Project & Stakeholder Management...
implementing Service Management best practices via Jira Service Management or similar ITSM platforms. Strong analytical... to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month...
forms, workflows (using Flow Designer), and order guides, to automate service delivery. Ensure secure and resilient designs... and underlying service delivery. Develop and maintain dashboards and reports (using ServiceNow reporting tools) for stakeholders...