hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization. Key...General information Job Title Sr. Manager of IT Operations Service and Support Date Wednesday, November 12...
forms, workflows (using Flow Designer), and order guides, to automate service delivery. Ensure secure and resilient designs... and underlying service delivery. Develop and maintain dashboards and reports (using ServiceNow reporting tools) for stakeholders...
service delivery, and driving continuous improvement across the helpdesk function in a Microsoft centric environment... point for complex technical problems and high-priority service requests. Own and evolve ITSM processes (incident, service...
: Service delivery outcomes and user satisfaction through innovation, analytics, and a culture of continuous improvement... executing a roadmap for enhancing service delivery and user satisfaction. Conduct performance reviews via Workday. Demonstrate...
Desk environment, ensuring effective service delivery and incident management across the organization. This position... processes. Implement workflows, automation, and reporting capabilities to enhance service delivery and user experience. Manage...
or another ITSM Service Desk platform Passionate about the customer experience and how it can transform businesses Exceptional... to deliver top-notch customer service. As a team, we are on a mission to transform each client's experience, while becoming...
and operational delivery of IT Service Management across all end user functions, ensuring top-tier support for technology environments... to the firmwide users. This hands-on, leadership position will spearhead initiatives for optimal IT service delivery...
responsibilities related to IT Service Management (ITSM) and continual service improvement. Effectively prioritize workload and adjust... in vendor and project management, including accountability for service delivery and contract compliance. Demonstrated ability...
of Work (SOWs) that align with client needs and enable rapid delivery. Leverage a proven track record of consulting... of delivery, ensuring high performance and customer satisfaction Leadership, Management, People Lead by example; Fostering...
successful solution delivery across applications, data, infrastructure, and integration layers. Key Responsibilities Solution Design... throughout the sales cycle and transition to delivery teams. Technology & Platform Expertise Select appropriate...
go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role...) Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process). Experience selling...
a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM...) best practices. Key Responsibilities: Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM...
operations. Completes non-strategic service and material purchase requests by verifying specifications and/or scope of work.../quality/cost/delivery/morale. Work with our suppliers, internal stakeholders and Legal council to negotiate contractual terms...
Asset Analyst(s), owning strategy, execution, and delivery of a trusted "single source of truth” for enterprise IT assets... Serve as the overall ITAM program owner, accountable for inventory accuracy, governance, and delivery milestones Lead...
regional execution Accurate, trusted global CMDB supporting ITSM and service delivery Reduced global IT spend through..., service mapping, and integrations supporting accurate, near-real-time CMDB data. Enable global IT Service Management (ITSM...
, Digital Employee & Customer Experience, User Journeys, Service Mapping, Dashboarding, and open-source technologies... - Splunk Observability Cloud, AppDynamics, ThousandEyes Dynatrace Datadog ServiceNow ITSM, CMBD, ITOM BigPanda...
knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook... and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis...
skills. Preferred Skills: Experience with Agile/Scrum delivery methodologies. Knowledge of ITIL/ITSM processes... with Agile/Scrum delivery methodologies. Knowledge of ITIL/ITSM processes and frameworks. Ability to interact with senior...
, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery... As part of the Operations Consulting team you will oversee the end-to-end monitoring, analysis, and reporting of IT service...
) for integrations and portal customization. ITSM/Process Knowledge: Solid understanding of IT Service Management processes (Incident... such as IT Operations Management (Discovery, Service Mapping), HR Service Delivery, or Security Operations is beneficial...