. The ideal candidate is a hands-on architect with strong consulting acumen who thrives on building client relationships... involving omni-channel orchestration, IVR/self-service, automation, conversational AI, and GenerativeAI technologies Client...
with Genesys Cloud or Genesys Engage, IVR development, and integrations with enterprise systems. Key Responsibilities Design..., develop, and maintain contact center solutions using Genesys Cloud (CX) or Genesys Engage Develop and customize IVR call...
. More information: JOB PROFILE: Solution Architect JOB LOCATION: Plano, TX JOB RESPONSIBILITIES: The Solution Architect... to various client solicitations. The Solution Architect will work under the leadership of the Senior Solution Manager within the...
applications that provide positive customer experience and streamline contact center operations. Architect the IVR infrastructure... with Apollo Router systems to ensure seamless operation and performance. Design, develop, and support self-service IVR...
AI agents across voice and chat channels Conversation Design & Prompt Engineering: Design and architect natural, multi-turn... with understanding of IVR, chat routing, escalation protocols, and service metrics Proven ability to lead workshops and present...
in driving innovation, scalability, and operational excellence across voice, chat, IVR, WFM, analytics, CRM, and AI/ML platforms... to architect seamless integrations and support continuous optimization through performance monitoring and stakeholder feedback...
experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader... engagement. You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact...
experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader... engagement. You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact...