possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs... to senior management. Manage and mentor regional L1/L2 team to ensure the team is up to speed and picks up the support duties...
detection of performance bottlenecks, failures, or anomalies, and integrate with incident management workflows. Build pipelines... with development, DevOps, and operations teams to ensure robust monitoring, alerting, and incident response capabilities...
in testing various ITSM Modules. (Incident, Change, Problem, SRM etc.). MUST HAVE Create test cases/test automation approaches... ServiceNow ATF . This is Must have Expert in complete test and defect management lifecycle Must have Strong analytical...
, etc. Experience with Log Management tools such as New Relic, ELK etc. Supporting a Tier 1 ecommerce-based application built primarily... development team members to conduct research, identify design and coding issues, and contribute to problem resolutions. Incident...
received through phone, mail, or employee self- service. Recording, tracking, and updating incident information... requests to the appropriate teams. Assist with the onboarding and off boarding of employees. General account management...
incident and request analysis and drive the problem resolution. Your skills and experience Have strong design.../SCRUM environment. Familiar with Agile Team management tools (JIRA, Confluence) Pro-active team player with good...
with varying levels of complexity Aligning with other key stakeholder groups (such as Project Management & Software Engineering..., you will be the Subject Mater Expert. In case of incidents and business requests, you will be actively involved in the incident...
structures, workflow. Site Reliability Engineering (automation, observability, incident management, resilience, disaster.... You will be involved in the engineering role within the Customer Identity & Access Management platform team. The Senior Software Engineer...
and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers... requirements and build automation jobs in the orchestration tools is a key part of the role. Expect project management tasks...
and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers... about understanding customer needs and building cutting edge data security products. This role is in the overall product management...
hosted applications. Manage stakeholders including vendor performance and governance processes. Incident management... – Support the operations team in case of incident management. Perform mature program, risk & issue management. Ensure...
in accordance with escalation procedures. Provides complex statistical information to datacentre management for weekly and monthly... with Service Management guidelines. Monitors and reviews system logs, detect and troubleshoot problems, and escalate...
knowledge of mainframe and distributed processes for all internal and external customers. Facilitate global incident resolution... with internal and external senior management contacts to communicate on critical issues, negotiate service levels, resolve escalated...
in accordance with escalation procedures. Provides complex statistical information to datacentre management for weekly and monthly... with Service Management guidelines. Monitors and reviews system logs, detect and troubleshoot problems, and escalate...
, backup, incident management, and logical security controls. Prepare and maintain audit-ready documentation and control..., and business functions to remediate audit findings and close gaps. Define, review, and enforce access controls, change management...
, backup, incident management, and logical security controls. Prepare and maintain audit-ready documentation and control..., and business functions to remediate audit findings and close gaps. Define, review, and enforce access controls, change management...
to enable quality incident management. Build & review existing Knowledge articles and upkeep them. Diagnose and resolve system... as well as improvements in line with Functions needs for Workday HCM, Security & Access Management areas. Cross Functional...
, etc.) Printers, peripherals, VPN, and remote access Perform advanced troubleshooting, root cause analysis, and incident resolution.../offboarding, AD account management, email setup, and permissions. Coordinate with network, server, and application teams...
or maturing on-call, release, or incident management processes. Demonstrated ability to lead a team with empathy, foster.... From building pipelines to production observability, cost governance to incident response, the DevOps/SRE team plays a central role...
, Kubernetes and Helm skills. Experience with Cloud Environment setup, Scripting and Management on AWS ITIL knowledge... required (Especially Incident & Problem Mgmt, Deployment) Very Good communication, Team Player, Conflict Resolution Skills, among...