such as Incident, Problem, Change, and Service Catalog, knowledge management, ServiceNow portals etc. Service Now Experience... service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate...
Implementation Specialist II Helpshift bridges the disconnect between conventional customer service channels... primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues...
day to day transport service deliverables. Incident Management: Handle transportation-related incidents and emergencies.... Budget Management: Monitor and manage the transportation budget, optimizing costs without compromising service quality...
, Incident Handling and Threat Hunting) In addition to monitoring and incident management, the position is responsible... for providing cyber security subject matter expertise, service management, and hands on administration of advanced cyber security...
Applications. Prioritize applications for adoption based on their criticality and to secure agreement of senior management... across multiple continents/countries. Perform people management, financial management and vendor management functions. Utilize Agile...
, leveraging CMDB capabilities to improve IT asset management, service mapping, and overall system reliability. Responsibilities... the same with required audiences Implement and configure Service Catalog and Knowledge Management Fulfillment of access...
, Incident Handling and Threat Hunting) In addition to monitoring and incident management, the position is responsible... for providing cyber security subject matter expertise, service management, and hands on administration of advanced cyber security...
Management (IAM) solution that helps organizations manage user identities and access to applications and resources. It provides..., and privacy by design principles in backend systems. Lead incident response and resolution of complex production issues...
, leveraging CMDB capabilities to improve IT asset management, service mapping, and overall system reliability. Responsibilities... the same with required audiences Implement and configure Service Catalog and Knowledge Management Fulfillment of access...
feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams... Management: Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring...
feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams... Management: Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring...
are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate... supporting the application. Collaborate with US-based client SMEs, leaders, incident managers, and AWS support personnel...
to enhance operational efficiency and incident management within the support function. Drive resolution of critical customer... Engineer with problem-solving skills and a customer service focus. Project management skills with the ability to handle...
should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical... domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line...
should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical... domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line...
escalations, incident/problem/change management, and ensure root cause analysis is completed for critical issues.Build... of ITIL framework and service management best practices.Excellent communication, leadership, and stakeholder engagement skills...
should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical... domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line...
should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical... domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line...
service channels - such as email and phone support - and a growing consumer base that does more on mobile phones... and has a strong preference for messaging as the primary mode of communication. Through Helpshift's AI-powered customer service platform...
should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical... domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line...