modernization of core IT service. Lead definition of new architectural standards for evolving or emerging cloud capabilities... and Access Policy controls, secure service implementation, standards and frameworks definitions and cross tower procedure...
Integration Bus, and overseeing incident management and service requests. How you will do it Manage integrations on cloud... platforms including Mulesoft and Axway. Handle incident management, service requests, and operational metrics monitoring...
, "Docker" OR "Kubernetes" IT Service Management: Experience using ServiceNow’s Change, Incident and Change Management modules... as Code(IaC) Management Tools: Expertise of "Ansible", Nice to have experience in Terraform/ Chef or Puppet. CI/CD Pipeline...
: Perform 1st level Incident Management & initial triage. Provides 24/7 technical support. Monitoring of KPI and analysis... . Drive service review and troubleshooting calls. You will manage and lead Major Incident call and engage...
Description The IT Application Owner ( ITAO) has extensive IT risk management skills. They understand the different service delivery... Management/Production Support /Incident Management Good Communication/Coordination Skills ITIL certification and knowhow...
scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution... problem management activities, Providing technical expertise in finding root cause of major system problems, Reviewing...
in guardrails that prevent downtime and degrade gracefully. Our work spans incident management, change enablement, and compliance... proactive monitoring, automation, and system design. Support day-to-day production operations, incident triage, and root cause...
maintenance, production incident problem management, identification of root cause, remediation of the problems and on-call pager... and best practices. •Lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs...
: Perform 1st level Incident Management & initial triage. Provides 24/7 technical support. Monitoring of KPI and analysis... . Drive service review and troubleshooting calls. You will manage and lead Major Incident call and engage...
, "Docker" OR "Kubernetes" IT Service Management: Experience using ServiceNow’s Change, Incident and Change Management modules... as Code(IaC) Management Tools: Expertise of "Ansible", Nice to have experience in Terraform/ Chef or Puppet. CI/CD Pipeline...
across all areas of responsibility. Support the Service Management processes (Incident/ Service Request/ Change/ Problem/ Release.... Your Capabilities and Credentials Demonstrates an outstanding “customer orientation” to service management Self-starter - The...
, ensuring timely resolution and proper root cause analysis. Fulfill service requests, including access management, system...) Familiarity with monitoring and alerting tools (e.g. Datadog, PagerDuty). Experience with incident response and change management...
Associate assists with the identification, tracking, and monitoring of information security threats and service operations.... This position provides direct support to the business and Information Services (I.S.) staff for security and service related issues...
to enhance the efficiency of team and reduce ticket / request workload. IT Support & Service Management Oversee onboarding... troubleshooting support. Familiar with IT Service Management tools. Experience with JSM is preferable. Collaborate with cross...
internal customers. Production Support, trouble shooting, Incident and Problem management. Managing customer escalations... Site Reliability Engineering – utilizing advanced notification and automation; Service Request fulfillment to support...
Job Control Language (JCL). Tool - Service Now for Incident/Change Management, BMC Remedy On-Demand Tool. Ensure documentation...
-based processes such as Change, Problem, and Incident management in an enterprise environment Excellent verbal and written... technologies Experiences practicing ITIL framework-based processes such as Change, Problem, and Incident management...
Job Description Ensure service uptime and performance across our on-premise and cloud system Design and implement... for automation, observability, and growth Configure new service infrastructure and upgrade existing services Help other departments...
recommendations to App teams Respond to alerts, engage support team by initiating the incident management process...’ experience working in IT service management, or a similar role. Basic understanding of Splunk, Dynatrace and Moogsoft...
ServiceNow application which is used for IT Service Management (Incident, Problem, Change and Catalog requests was well... as Contract and Hardware Asset management). The ServiceNow Developer will join an existing team as SME and will contribute...