and Leadership (Assistance to L4)Internal Escalation: Act as a technical support point for the Support Engineer Pool (initial L1... Customer Support L1 team is a key contributor and an advanced technical resource, responsible for the consistent and high...
with complex technical challenges beyond standard L1 support.On any given day, that could mean debugging an API integration..., retranslators, data pipelinesTrain customers' in-house support teams to handle L1 issues independentlyBuild and maintain technical...