outsourced Application Managed Services (AMS) resources to ensure they deliver the expected L2 support to end users. Skills...
, verbal, and written communication skills in English Minimum 2 years of working experience as an SOC Analyst (L2... 'Happy At Work' Who implements local support for each employee with a technical manager, responsible for a team on a human...
Job Title: Murex Developer (FO, BO) Domain: MEA Tech Sub-Domain: Fo, BO Experience Level: L2 ( 3 to 5 years) Location...: Kuala Lumpur Job Summary: We are seeking a Junior Murex Developer (L2) with 3-5 years of experience to join our MEA Tech...
) Location: Kuala Lumpur Job Summary: The Backend Developer (Junior, L2) will support the development, enhancement....com Job Title: Developer - Backend (BE) Domain: Digital Banking Sub-Domain: Retail Banking Experience Level: Junior (L2: 3-5 years...
but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building...Job Description: Roles: Provide real-time human-assisted customer support via various channels including...
into L1/L2 support. Key Responsibilities: 1) 24/7 Hotline Availability and Call Intake: o Maintain 100% adherence to the shift... (O): Scheduled Day Off We value individuals who: Possess prior experience in logistics support knowledge. Have a strong understanding...
. Ensuring compliance with Group IT security standards. Installing, configuring, and providing L2/L3 support for infrastructure..., Exchange, and Backup solutions. Strong experience troubleshooting L2/L3 issues and diagnosing root causes. Expertise in Windows...
(KPIs) targets for both generalist and specialist teams. Key accountabilities Lead Generalist (L1) and Specialist (L2) teams... comprehensive documentation such as process maps, workflows, standard operating procedures, and RACI matrices. Support system...
of Experience: Junior (L2, 3-5 years) Location: Kuala Lumpur Job Summary: We are seeking a Junior Developer with 3-5 years of hands... Security, PKI, JSSE, JCE, Netegrity). Develop and support batch processes using Spring Batch. Work on Unix/Linux environments...
., Microsoft Office, browsers) Escalate unresolved issues to L2/L3 support or relevant teams, following defined SLAs. Monitor open... field. 0-2 years of experience in an IT support/service desk role. Basic understanding of IT systems and troubleshooting...
.com Domain : GIPS Sub-Domain : Service Automation Experience Level : 3-5 years (L2 - Junior) Location : Kuala Lumpur Job Summary... administration tasks, including version upgrades and infrastructure expansion. Support and manage Splunk components such as: Indexer...
of Experience: L2 (3-5 Years) Location: Kuala Lumpur Job Summary: We are seeking a motivated Junior Mainframe Developer with hands.../CICS, Easytrieve, JCL, VSAM, and Sequential Datasets for application development and testing. Support Service Delivery QA...
. Database Support: Perform initial checks on database health, backups, and connectivity; escalate complex issues to L2/L3...Role expectation Monitoring & First-Level Support: Monitor infrastructure components (OS, databases, Azure services...
: Service Build Engineering (GIPS) Type of Work : Engineer - Jnr Unix System Admin Experience Level: Junior L2 (3-5 years... will ensure system stability, performance, and security while collaborating with senior administrators and developers to support...
Position Objective: Provide day-to-day L2 BAU support for Aladdin To understand and log all necessary information... template. Roles and Responsibilities: Perform investigation & diagnosis of incidents and provide L2 support to resolve...
Mgt) Years of Experience: L2 (3-5 Years) Location: Kuala Lumpur Job Summary: We are looking for a Junior Mainframe... Responsibilities Design, develop, and maintain Mainframe-based applications using COBOL, CICS, and JCL. Develop and support...
if you have: A background in managing specialized or L2/3 support teams. Formal training or certification in process improvement methodologies...'s Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the...
's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical... line of defence for the business. The CSI RTA team serves as the highest tier of support for our most strategic RTA/White...
Description We are seeking an application engineer to support the deliverables of our global team and initiatives. As a member of our team, using... and positive relationships. #entry_level#L2-Onsite#Analyst#Information_Technology##LI-DL1...
Date: 12/18/25 SDA L2 English Scope of services: Creation / checking of a comprehensive description of errors..., if necessary. Provide feedback to the client via the 1st Level Support. Responsible For Provides high level advice...