English Level or Higher. - Two plus years of managing supervisors in the call center environment; BPO experience.... If that's something you want to be apart of, apply today What does an Operations Manager really do? Think of yourself as a leader...
Experience managing distributed or remote teams across time zones Familiarity with customer intake, call center, or customer... in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer...
and incredible career growth opportunities. About the Role We’re looking for a Director, Live Operations Bogotá to lead... — balancing operational rigor with human-centered leadership. What You’ll Do Lead On-Site Operations: Oversee the day-to-day...
. - Lead testing efforts for projects that introduce new systems and technologies into the contact center. - Responsible... and operational continuity. This position is part of a team that focuses on the customer operations and continuous improvement...
. This role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics... and Qualifications: - Experience: Minimum 5 years of experience managing dialer operations in a contact center or similar environment...
We are seeking a highly skilled Director to lead the planning, scheduling, and optimization of workforce operations... in our call center. The adecuado candidate will ensure optimal alignment of resources with demand patterns and design and test...
. This position is part of a team that focuses on the customer operations and continuous improvement of processes and services... documentation for all client and/or internal processes and procedures. Lead testing efforts for projects that introduce new systems...
- and employee-focused mindset, with a solid understanding of call center operations and frontline leadership challenges... organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture...
, Customer Service, Operations, or related fields 5+ years of experience in a call center or customer support environment..., and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes...
to be part of a best-in-class HR Operations and Technology organization. Responsibilities: Troubleshoot and analyze Workday... efficiency of security model Lead discussions with cross functional teams and key stakeholders as needed Perform other duties...
to be part of a best-in-class HR Operations and Technology organization and develop global reporting/analytics to sustain... and specifications while following best practices and industry standards. Partnering with HR Technology, COEs, HRBPs, HR Operations...
processes for customer service operations. Understanding of call center technologies. Knowledge or training in best practices... on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase...
organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture... product portfolio. Project-based System Implementations: Lead or participate in the implementation, upgrade and expansion...
following software-based items: ○ Communication Manager Call Center functionality (Agents, skills, Vector flows) * Experience..., but not required): * Telecom projects: VOIP, IVR, Contact Center, Automated Dialers, Call Center Reporting Telephony systems: Avaya Red, Cisco...