— we call it One Sutherland. Job Description: We are looking for a Lead – Real Time Analyst who thrives in fast-paced..., you will: Be the Operational Expert Monitor queues in real-time and identify risks affecting key contractual KPIs: Service Level...
, and shared success — we call it One Sutherland. Job Description We are looking for a Lead – Real Time Analyst who thrives... RTA at Sutherland, you will: Be the Operational Expert Monitor queues in real-time and identify risks affecting key...
Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst... of work experience as a Real Time Analyst Good knowledge of MS-Excel Good understanding of call center KPIs: AHT, Service...
that support the entire customer life cycle. Job Description Leads in this role get to: Be the expert: Monitor queues in real-time...-adherence at Consultant level Extend support. Make real-time call outs on performance and staffing level to floor supervisors...
with you! Job Description Associate Managers in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting... real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
with you! Leads in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting... real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
that support the entire customer life cycle. Job Description Leads in this role get to: Be the expert: Monitor queues in real-time...-adherence at Consultant level Extend support. Make real-time call outs on performance and staffing level to floor supervisors...
with you! Job Description Associate Managers in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting... real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
. Job Description Associate Manager RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify... at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate...
RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out... at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate...
and correlate with non-adherence at Consultant level Extend support. - Make real-time call outs on performance and staffing level... the entire customer life cycle. Job Description: Leads in this role get to: - Be the expert: Monitor queues in real...
new models to support staffing and volume changes Lead reviews of Call Center efficiency and customer service performance... team Lead the development of forecasts, resource plans, and schedules for new programs Candidate Profile: Associate...
new models to support staffing and volume changes Lead reviews of Call Center efficiency and customer service performance... team Lead the development of forecasts, resource plans, and schedules for new programs Candidate Profile: Associate...
. Job Description The Lead - Customer Experience (Quality Analyst) is a front-line position responsible for the evaluation and documentation... Team. Prepare TNA, publish and execute for 100% closure. Real Time Support (Production/Live Support) on the floor...