Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst... of work experience as a Real Time Analyst Good knowledge of MS-Excel Good understanding of call center KPIs: AHT, Service...
. Job Description The Lead - Customer Experience (Quality Analyst) is a front-line position responsible for the evaluation and documentation... Team. Prepare TNA, publish and execute for 100% closure. Real Time Support (Production/Live Support) on the floor...