service desk support to technical, functional, techno-functional, and enterprise-level client service management. To ensure... you: Are you FIS? About the role As a Managed Service Analyst supporting a back‑office application, you are responsible...
, covering over 6,000 unique client-product combinations at FIS level. Our roles span a wide spectrum—from basic service desk... role As a Managed Service Analyst supporting a back‑office application, you are responsible for administering key product...
management skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience – Service Desk... following: To lead and drive resolution of functional and technical issues to resolution as primary role. (user request tickets...
service desk support to technical, functional, techno-functional, and enterprise-level client service management. To ensure... you: Are you FIS? About the role As a Managed Service Analyst supporting a back‑office application, you are responsible...
Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real...Job Description: Key Responsibilities: AWS Organization Management: Serve as the primary lead for AWS operational...
, covering over 6,000 unique client-product combinations at FIS level. Our roles span a wide spectrum—from basic service desk... role As a Managed Service Analyst supporting a back‑office application, you are responsible for administering key product...
Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real...Job Description: Key Responsibilities: AWS Organization Management: Serve as the primary lead for AWS operational...
Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real...Job Description: Key Responsibilities: AWS Organization Management: Serve as the primary lead for AWS operational...
Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real...Job Description: Key Responsibilities: AWS Organization Management: Serve as the primary lead for AWS operational...
of knowledge articles. Drive the creation, review, approval, and publication of knowledge content across Service Desk... opportunities, and optimization areas. Lead training and enablement sessions for service teams to promote effective knowledge...
plans in case of outages, troubleshoot a wide range of technical problems, and provide Level II support to the Help Desk..., and network setups for customer support and internal teams. Acts as a technical lead for SAP projects when required. Provides...
of experience in multinational environment ➢ Concern for high standards and data accuracy and service mindset ➢ Ability... in a cross-functional matrix organization ➢ Work in a shared service finance center may be beneficial Good to have Skills...
of experience in multinational environment ➢ Concern for high standards and data accuracy and service mindset ➢ Ability... in a cross-functional matrix organization ➢ Work in a shared service finance center may be beneficial Good to have Skills...
with the Service Desk and Sales teams to review accounts subject to suspension due to nonpayment. Perform root cause... as a key contributor in the Order-to-Cash function. You will lead a team responsible for managing all accounts receivable...
service desk support to technical, functional, techno-functional, and enterprise-level client service management. To ensure... you: Are you FIS? About the role As a Managed Service Analyst supporting a back‑office application, you are responsible...
processing system, maintaining compliance with legal agreements, and implementing best practices for deal desk and order... Act as the primary owner of the churn playbook in Planhat when a customer is assigned. Analyze the Master Service...
. Your day will be varied, from working with automation teams to optimize efforts and coaching Service desk and L1 teams..., and resolving application-based incidents, service requests, and alerts to keep operations running smoothly. You will handle...
in a timely manner. What you will be doing Manage the delivery of the daily Clearing activities as per the Service Level... are submitted on timely basis to exchange and any breaks are resolved prior to submission. Lead and participate in projects...
). ● SaaS support (O365, Slack, Atlassian, Smartsheet). ● IT service desk tools (Jira Service Management, Confluence... hands-on experience in IT support and leadership, a strong understanding of IT service management practices. ● Define...
service desk support to technical, functional, techno-functional, and enterprise-level client service management. To ensure... you: Are you FIS? About the role As a Managed Service Analyst supporting a back‑office application, you are responsible...