/Technical Support is accountable for overseeing a Technical Account Management team that is responsible for delivering world... consisting of Associate, Staff, and Senior-level Technical Account Managers Provide leadership to individuals on team(s) through...
QUALIFICATIONS Experience in Level 1/2 IT support or technical/data operation Strong Excel skills and attention to detail... - hammerjack has the perfect opportunity for you! Role: Technical Support and Data Operations Engineer Location: Makati | Hybrid...
QUALIFICATIONS Experience in Level 1/2 IT support or technical/data operation Strong Excel skills and attention to detail... - hammerjack has the perfect opportunity for you! Role: Technical Support and Data Operations Engineer Location: Makati | Hybrid...
Job Category: Technical Support Engineering Job Description: Job Summary: If you are a professional... toughest problems and deliver optimum results The MES Technical Support Engineer is responsible in providing technical support...
Job Category: Technical Support Engineering Job Description: Job Summary: If you are a professional... toughest problems and deliver optimum results The MES Technical Support Engineer is responsible in providing technical support...
: Provide expert triage and resolution for incidents and requests related to M365 services escalated from Level 1 Global Service..., escalating to Level 3 as needed Document all actions taken during incident management within the ticketing system, ensuring...
: Provide expert triage and resolution for incidents and requests related to M365 services escalated from Level 1 Global Service..., escalating to Level 3 as needed Document all actions taken during incident management within the ticketing system, ensuring...
and Data Marts that support both tactical and strategic needs of the business. These include strategies for the implementation... of advanced analytics solutions including AI. Engage in technical dialogues with engineers to conceptualize product solutions...
across customer experience. Qualifications Minimum of 2 years of experience in a contact center environment as a Customer Support... We're looking for experienced Customer Support Analysts who are passionate about delivering world-class service...
, and planned outages. Provide IT support for technical issues involving Microsoft core business applications and operating systems... and management tools and respond promptly through service tickets. Escalate complex service requests to engineering-level support...
, and best practices Assign and monitor testing tasks based on skill level and workload Conduct peer reviews of test plans, cases... Other Duties Participate in on-call rotation for production support Support UAT coordination and client-facing testing Contribute...
, and best practices Assign and monitor testing tasks based on skill level and workload Conduct peer reviews of test plans, cases... Other Duties Participate in on-call rotation for production support Support UAT coordination and client-facing testing Contribute...
disaster recovery and business continuity plans Support and Troubleshooting: Provide Level 1 and Level 2 technical support..., and troubleshooting network and data center technologies 2+ years of experience in a helpdesk or technical support role, providing...
and Level 2 technical support for system, network, and application issues Use remote management tools to diagnose and resolve... with clients to develop and implement disaster recovery and business continuity plans Support and Troubleshooting: Provide Level 1...
. Problem Solving & Support Investigate, diagnose, and resolve technical issues in development and production environments...Position: Mid-Level Developer Department: Systems Development Reports to: Section Head and Department Head Job Overview...
for AI agent interoperability, observability, and security. Support the design or implementation of Model Context Protocol (MCP... models for specific use cases and deploy them as part of the agentic pipeline when necessary. Support AI-centric DevOps...
client communication, and team mentorship. This role supports U.S. clients directly and requires confidence, technical depth..., and innovation through AI or automation. Steps: (1) Initial Interview – background and motivation (sample work required); (2...
. Qualifications Technical Skills Proficiency Level Required (R) /Optional (O) Logical concepts 2 R Data modeling Web Services (SOAP...The Software Engineer Level II is responsible for design, construction and unit testing of assigned components/modules...
junior QA testers on tools, techniques, and best practices Assign and monitor testing tasks based on skill level... support Support UAT coordination and client-facing testing Contribute to POCs for new tools and technologies...
STRATEGIC VALUE AND JUSTIFICATION: This role provides cost-effective support for the POC; executes well-defined tasks... RESPONSIBILITIES A mid-level software developer is responsible for various tasks and responsibilities, including: 1. Writing...