and resolve monitoring and backup-related escalations. - Document standard operating procedures (SOPs), known error databases... (KEDBs), and backup policies. - Support alert tuning, false-positive reduction, and actionable monitoring improvement...
and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11.../customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate...