, and MIS reports-and distribute them to relevant stakeholders such as agents and management. Communicate analytical findings...
& Qualifications Required (External) Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting...
relates to other operating areas Maintain data for collation and provision of MIS Participates/drives project...
& Value propositions) across sales stages for consistent sales support experience Analyst and Alliance pursuit management... & results MIS reporting & insights: Contribute & manage Pursuit lifecycl/ pipeline tracking, bid-logs, win-loss, reporting...
and implement processes to improve MIS for improved monitoring and tracking for financial, resourcing and operational needs... is highly required To perform the role of financial reporting and analyst effectively, the following skills, knowledge...
of findings Supports system testing and validation Perform ad hoc tasks as needed. Preparation of reports/MIS and other related... as needed Preparation of reports/MIS and other related KPIs. Able to provide back up support for colleagues under Liability Operations...
volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management) Communicate findings of data analyses... or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own...
volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management) Communicate findings of data analyses... or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own...
& expansion, Win themes & Value propositions) across sales stages for consistent sales support experience Analyst and Alliance... sales support processes & results MIS reporting & insights: Contribute & manage Pursuit lifecycl/ pipeline tracking, bid...
(e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management) Communicate findings... or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own...
metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents...+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own function Experience...
Job Purpose The MIS Analyst plays a key role in the delivery of timely performance reporting and analysis to CESG...-driven environment Job Dimensions Organizational Accountability Reports to BP&A MIS Head Local Accountability - UnionBank...
Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting a team of Planners.../Schedulers/Leads/RTA analysts/MIS Responsible for the team's defined objectives as provided by internal leadership Act as the WFM...