. SLA reporting, major incident management and root cause analysis Change Request Management and application change request...
. Ensure compliance with Factories Act, Explosives Act, and Petroleum Rules where applicable. Conduct incident investigations... audits (ISO, customer, and regulatory). Maintain QEHS KPIs (e.g., TRIR, LTIFR, incident frequency, waste generation, quality...
availability of network and platform 24x7. Obtain 95% of incident resolution, minimising MTTR. Support provide and build activity... and platform requirements. On-board new networks and systems. Act as SME during major incidents. Manage multiple projects...
, fire prevention methods and fire load calculations Preparation of Incident investigation reports, Lesson Learnt Reports... and EHS Alerts. Experience on IMS Document Preparations as per contractual documents requirements of major National...
. Excellent Communication Skills For Effective Knowledge Transfer And Customer Interaction. 4. Familiarity With Incident... portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions...
(IAM) domain. This position ensures timely and quality compliance in incident resolution, while enhancing customer..., Pvwa, Cpm & Psm). 2. Strong Analytical Skills With An Emphasis On Incident Resolution And Performance Reporting. 3...
satisfaction. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident... portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions...
Training For New Team Members And Coaching Analysts On Best Practices And Incident Resolution Techniques. 4. Resolve Complex... And Incident Response Strategies. 3. Familiarity With Service Level Management And Quality Assurance Processes. 4. Excellent...
resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities..., engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
And Incident Management Processes. 2. Strong Analytical Skills To Conduct Root Cause Analysis And Trend Analysis. 3. Excellent... and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing...
/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members..., cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
and security of tools, driving positive customer feedback through effective incident resolution and proactive measures. Key... with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences...
of escalated tickets/incident as per the agreed SLA. 2. To perform value addition activities (such as mentoring administrators..., engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
Operations, Incident Management, And Escalation Procedures. 3. Excellent Communication Skills For Effective Stakeholder... across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare...
Execution And Support Operations. 2. Strong Knowledge Of Incident Management And Troubleshooting Techniques. 3. Excellent... across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare...
resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2. To perform value addition activities... services and products. We work with clients across all major verticals, providing industry solutions for Financial Services...
and security of tools, driving positive customer feedback through effective incident resolution and proactive measures. Key... with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences...
. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the... services and products. We work with clients across all major verticals, providing industry solutions for Financial Services...
Of Mainframe Automation And Message Automation Processes. 2. Strong Analytical Skills For Incident Resolution And Performance... with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences...
and network automation will help ensure operational excellence and positive customer experiences through efficient incident... Of It Service Management And Incident Resolution Processes. 4. Familiarity With Security Protocols And Best Practices...