Techniques. 3. Familiarity With Incident Management Processes And Service Level Agreements (Slas). 4. Experience In Knowledge..., engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
Of Security Best Practices And Incident Response. Other Requirements 1. Itil Certification Is Preferred But Not Mandatory. 2... and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing...
other colleagues and L2 team for L3 Technical delivery -Managing services SLAs like availability proactive monitoring and incident..., cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
satisfaction. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident... portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions...
Operations And Incident Management. 3. Strong Analytical Skills For Troubleshooting And Root Cause Analysis. 4. Excellent.... We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life...
of escalated tickets/incident as per the agreed SLA. 2. To perform value addition activities (such as mentoring administrators..., engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
. Proficient In Ticketing Systems And Incident Management Processes. 4. Excellent Communication And Interpersonal Skills.... We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life...
Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA 2..., cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
. Proficient In Ticketing Systems And Incident Management Processes. 4. Excellent Communication And Interpersonal Skills... and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing...
satisfaction. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident... portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions...
. Strong Understanding Of Ibm Qradar And Siem Technical Solution Implementation. 2. Excellent Analytical Skills For Incident Resolution... across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare...
. Experience With Ticketing Tools And Incident Management In A Support Environment. 3. Strong Analytical And ProblemSolving Skills... with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences...
Center Tools, Ensuring Proactive Incident Management And Seamless Operations. 5. Drive Positive Customer Experiences... Support Processes And Incident Management Frameworks. 3. Familiarity With Security Best Practices And Technical...
. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques. 3. Familiarity With Incident Management Tools..., cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
satisfaction. Key Responsibilities 1. To ensure on-time resolution & quality compliance of escalated tickets/incident... portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions...
tickets/incident as per the agreed SLA 2. To perform value addition activities (such as mentoring administrators/team members..., cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major...
And Incident Management. 5. Enhance Customer Experience And Csat Metrics By Achieving High First Call Resolution Rates... of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
provisioning.Use the Incident Management System to document and manage issue and work requests and their respective resolutions... provisioning.Use the Incident Management System to document and manage issue and work requests and their respective resolutions...
And Incident Management Processes. 4. Familiarity With Quality Standards And Regulatory Requirements In It Operations. 5... of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
And Incident Management Processes. 4. Familiarity With Quality Standards And Regulatory Requirements In It Operations. 5... of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...