and contractors that supports IVR and Chat across all Comcast Business segments including SMB (Small Medium Business), MM, Enterprise..., CBG (Comcast Business Global, Custom Solutions Drive IVR & Chat roadmap and align functionality to strategic business...
that all e-Channels are aligned and utilized strategically including but not limited to web, text, IVR, mobile, social media, vendors... organizations within ComEd. Leads enterprise-wide eChannel governance activities. Works with e-Channel Manager to develop strategic...
but not limited to web, text, IVR, mobile, social media, vendors and other third party websites. Manages all content and content... governance activities. Works with e-Channel Manager to develop strategic direction of the eChannels, demonstrating knowledge...