roaming customer service quality, handling complex complaints and escalations to improve the overall customer experience... Collaborate with customer service teams to optimize processes, knowledge bases and training programs for greater service...
and present detailed reports such as budget forecasts, sales performance, and booking analytics. Manage vendor relationships..., with a keen focus on delivering exceptional customer service. Strong interpersonal and relationship management skills, with the...
About the Role: About the role Join a dynamic, customer-focused team at Allianz. Reporting to the Senior Counsel... and local rules) Manage and coordinate customer complaints and compliance incidents; conduct root-cause analysis and recommend...
Gathering and analyzing customer insights to shape digital propositions Define product features, user experience, and value... Perform competitors’ analytics, campaign effectiveness review metrics to optimize for better results Support project planning...
metrics, analyse customer data to optimize the digital marketing initiatives and stay updated on digital marketing trends... program to encourage repeat visits and enhance customer engagement. Maintain positive relationships with agencies, media...
, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer... product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers...
Responsibilities: Contribute to achieve business targets of card spending, customer engagement, and awareness through credit cards... partners and targeted customer spending programs via card usage & rewards projects, including thorough analysis of marketing...
Responsibilities: Contribute to achieve business targets of card spending, customer engagement, and awareness through credit cards... partners and targeted customer spending programs via card usage & rewards projects, including thorough analysis of marketing...
The Position The successful incumbent will be responsible for brand perception research, customer satisfaction survey...‑department stakeholders, including presentations and dashboards. 2. Customer Satisfaction Survey (I&T Ecosystem) Serve as PIC...
., Google Analytics) and recommend improvements to content, layout, and customer experience. Digital Communications Manage...
metrics, analyse customer data to optimize the digital marketing initiatives and stay updated on digital marketing trends... program to encourage repeat visits and enhance customer engagement. Maintain positive relationships with agencies, media...
Manage sales analytics/tracking, and delivery of all sales performance reports Enhance the manner in which data is collected... and customer experience enrichment, which is achieved through actively listening to our customers’s needs and leveraging...
daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win... tools, including but not limited to Screaming Frog and Ahrefs Experience in Google Analytics and Google Search Console...
million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims... and solutions to meet the data and cloud demands of AI, machine learning, advanced analytics and other emerging digital technologies...
, customer support). Analytics & optimization: Monitor core funnel metrics (acquisition, activation, retention, LTV), run...), and other digital platforms. Strong analytical skills: comfortable with Google Analytics, Firebase/GA4, Mixpanel or similar, and able...
: Identify, evaluate, and implement AI tools to enhance efficiency, predictive analytics, and automation across business... functions. Data Analytics: Leverage advanced analytics to generate actionable insights, optimise workflows, and inform...
operations, AML monitoring, and customer/institutional risk rating assessments. Collaborate with product, operations, and legal... risk assessment frameworks for digital asset transactions and Web3 applications. Utilize blockchain analytics tools...
: Identify, evaluate, and implement AI tools to enhance efficiency, predictive analytics, and automation across business... functions. Data Analytics: Leverage advanced analytics to generate actionable insights, optimise workflows, and inform...
million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims... and analytics to track user progress and engagement. Manage user accounts and provide technical support for eLearning access...
million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims... eLearning courses on the learning management system (LMS). Generate training reports and analytics to track user progress...