. Typical engagements which you could be involved in include: Front office / sales and service transformation Omni-channel... structures, and business processes to streamline core operations' service delivery. Assisting in proposal development...
customer base, and improve the company's product visibility and market share in the international market. 4. Conduct business... solve problems and complaints raised by customers, provide high-quality after-sales service, enhance customer satisfaction...
: Front office / sales and service transformation Omni-channel customer journey and experience design Operating model... clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices...
: Front office / sales and service transformation Omni-channel customer journey and experience design Operating model... clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices...
to, and integrate within, the organization's business plan and long term strategy focusing driving CFS sales channel. Support...Job Purpose : To develop and implement high impact business enablement and plans. To support, contribute...
by managing day-to-day customer relationships, ensuring smooth execution of sales activities, and providing excellent service..., and operational support to achieve business targets. Responsibilities Sales Execution & Customer Management Manage assigned...
? Performs all channel Monitoring to evaluate employee's behavior and customer service performance and compliance with the... and streamline QA processes and implement process standards that enhance service delivery and the customer experience Works...
like you Then read on. About The Role To manage the operations, supervising a group of Customer Service Representatives to ensure... that Customer Contact's KPIs are met and that the level of service delivered by the team contributes to the overall customer...
optimization of all critical Consumer and Enterprise Customer Journeys, from awareness and acquisition through usage, service... transformation. Technology, Data, and Governance CX Technology and Solutions: Be the business owner and manager for the CX technology...
? Performs all channel Monitoring to evaluate employee's behavior and customer service performance and compliance with the... and streamline QA processes and implement process standards that enhance service delivery and the customer experience Works...
optimization of all critical Consumer and Enterprise Customer Journeys, from awareness and acquisition through usage, service... transformation. Technology, Data, and Governance CX Technology and Solutions: Be the business owner and manager for the CX technology...
? Performs all channel Monitoring to evaluate employee's behavior and customer service performance and compliance with the... and streamline QA processes and implement process standards that enhance service delivery and the customer experience Works...
? Performs all channel Monitoring to evaluate employee's behavior and customer service performance and compliance with the... and streamline QA processes and implement process standards that enhance service delivery and the customer experience Works...
, service, and retention. Channel Integration: Drive a unified, seamless, and high-quality experience across all channels... and Solutions: Be the business owner and manager for the CX technology and solutions stack (e.g., CRM, CEM platforms, Analytics...
experts in a fast-moving, innovation-driven environment. This Position reports to: Service Sales Manager Your Role... the entire Service product portfolio. You will also showcase your skill in building long-term customer relationships...
world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Service Sales Manager...) expansion and selling the entire Service product portfolio. You will also showcase your skill in building long-term customer...
best-in-class performance across business growth, traffic & conversion, customer experience, user engagement, technological.../Customer Success/E-Commerce Manager in a brand dot com/D2C set up Preferred prior experience in leading a team of Jr Managers...
and management of new channel of distribution/enhancement of sales process and customer service delivery standard to improve... reinforce HSBC's position in the world's wealth markets. Driving for growth in key markets around the world, the business...
PURPOSE OF POSITION Develop, implement and realize the sales/service and/or business plan and develop, structure... and manager the assigned area/unit within the overall business strategy, in order to realize commercial and business objectives...
competitors' activities, and plan proactive actions. Oversee business and channel sales performance, including launch follow-up.... With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without...