and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the... architecture, setup manager, and activities. Knowledge of external data integration services to load data into Oracle Fusion...
-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge... Asset, Fusion GL, Accounting Hub Knowledge of Fusion Cloud architecture, setup manager, and activities. Knowledge of FBDI...
. Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support... facilitation. Knowledge of Fusion Cloud architecture, setup manager, and activities. Knowledge of external data integration...
. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. * Elevate to next level work on elevated tickets... from L1 Tickets Backlog/Resolution: * Follow up on tickets based on agreed timelines manage ticket backlogs/last activity...
project independently Knowledge on the data replication/ protection methods like Snapmirror /Snap vault / Snap manager... products (Snap center) Able to support monitoring tools like Ontap Unified manager and Oncommand Insight (OCUM and OCI...
as a first point of escalation for advanced, high severity or difficult issues for L1 where you will have an active role... in guiding and motivating the Infrastructure Operations L1 team members in responding to and managing risks and incidents...
for Customers either escalated from L1 support or end user via email, phone, or SM tool. Scope a customer s issue by collecting the... with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB...
Job Description: Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: * 1... members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1...
Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity... to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity...
Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity... to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity...
and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future. · The... availability technologies – Site Recovery Manager, vMSC · MS Windows Server / Hyper-V · Linux – RHEL, SLES, CentOS...
modules for developmental training as assigned by the lead/manager. 4) Evaluation: During recruitment, completes... L&D rounds as per the process. Analyse training feedback (L1, L2, L3) and create reports. Requirements Education: The...
modules for developmental training as assigned by the lead/manager. 4) Evaluation: During recruitment, completes... L&D rounds as per the process. Analyse training feedback (L1, L2, L3) and create reports. Requirements: Education: The...
and we offer fulfilling careers. Job Description POSITION TITLE: ITISC FET Europe IT Monitoring / L1 Ops Engineer REPORTING TO: ITISC... FET Europe IT Monitoring Manager WORKING LOCATION: B5, India OBJECTIVE: The main objective of this position...
/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate... to next level work on elevated tickets from L1 Tickets Backlog/Resolution: * Follow up on tickets based on agreed timelines...
: We are seeking an experienced IT Service Delivery Manager who is fluent in German to act as the primary point of contact... Focus on grooming people from L1 to L2, L2 to L3 within select timelines Development of technical and personal skills...
: We are seeking an experienced IT Service Delivery Manager who is fluent in French to act as the primary point of contact... Focus on grooming people from L1 to L2, L2 to L3 within select timelines Development of technical and personal skills...