. Forecast and drive hiring plans, resource allocation, and performance metrics. Portfolio & Bucket Management Achieve..., and implement corrective actions. Ensure timely allocation of cases based on geography and vintage. Process Adherence & Audit...
metrics. Soft Skills & Customer Care Training Develop and deliver customer care training modules to enhance patient... experience and service quality. Conduct soft skills workshops focused on communication, teamwork, leadership, and conflict...
in this role. - Drive Customer Engagement across multiple regions: Full ownership of customer engagement metrics across different... country leadership teams, taking actions to increase engagement, and influencing others where required. - Audit and update...
lifecycle Quality Assurance Ensure all test evidence meets agreed quality and audit standards Flag unclear requirements... appropriate metrics. Communicate accurate Test status to Test Coordinator, Lead, Manager, Project Manager, external vendors...
all test evidence meets agreed quality and audit standards Flag unclear requirements, unexpected behavior or data... Agency application to agreed standards, ensuring that the quality of the output is of a consistently, high standard...
all test evidence meets agreed quality and audit standards Flag unclear requirements, unexpected behavior or data... Agency application to agreed standards, ensuring that the quality of the output is of a consistently, high standard...
lifecycle Quality Assurance Ensure all test evidence meets agreed quality and audit standards Flag unclear requirements... appropriate metrics. Communicate accurate Test status to Test Coordinator, Lead, Manager, Project Manager, external vendors...
all test evidence meets agreed quality and audit standards Flag unclear requirements, unexpected behavior or data... Agency application to agreed standards, ensuring that the quality of the output is of a consistently, high standard...
lifecycle Quality Assurance Ensure all test evidence meets agreed quality and audit standards Flag unclear requirements... appropriate metrics. Communicate accurate Test status to Test Coordinator, Lead, Manager, Project Manager, external vendors...
lifecycle Quality Assurance Ensure all test evidence meets agreed quality and audit standards Flag unclear requirements... appropriate metrics. Communicate accurate Test status to Test Coordinator, Lead, Manager, Project Manager, external vendors...
parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters Generate... against SLAs, CSAT, Quality etc. Develop and implement standardized MIS procedures across all business applications. Review...
is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the... management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable...
is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the... management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable...
The Derived Data Analyst will assist with the management and audit of BMU Data and all related activities ensuring Data... and Universe Analytics products are supported by research-quality data. If you are deeply passionate about the private capital...
documentation as needed. o Track and report metrics on a regular basis. o Collaborate with a Product Owner/Solutions Manager... Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key...