Management (WFM) to ensure vendors are staffed correctly for seasonal peaks and daily fluctuations without over-billing...Program Manager About the Role: Summary: Oversee a network of ~3,000 agents across multiple outsourcing partners...
, and ensure service-level goals are met. Collaborate closely with Workforce Management, Quality Assurance, and Voice of the...The Manager, Learning & Development (Customer Service) will play a key role in supporting the Company's award-winning...
As a Project Manager at First Advantage (FA), you will play a crucial role in leading initiatives within the Global... project progress using Agile project management tools (e.g., Jira), ensuring deliverables meet quality and timeline...
are met. Collaborate closely with Workforce Management, Quality Assurance, and Voice of the Customer teams to maximize training impact... The Manager, Learning & Development (Customer Service) will play a key role in supporting Zenni's award-winning Customer...
. Deficit Management & Governance Lead the cross-functional review of seat shortages with WFM, Operations, and Facilities... globally. Qualifications & Experience 5+ years of experience in Workforce Planning, Capacity Management, Facilities...
with WFM. Client & Stakeholder Management: Act as primary point of contact for clients on operational matters. Participate...Key Responsibilities: Operations Management Own end-to-end delivery of L1 Helpdesk support operations. Ensure adherence...
with WFM. Client & Stakeholder Management: Act as primary point of contact for clients on operational matters. Participate...Key Responsibilities: Operations Management Own end-to-end delivery of L1 Helpdesk support operations. Ensure adherence...
in partnership with WFM. Client & Stakeholder Management: Act as primary point of contact for clients on operational matters...Key Responsibilities: Operations Management Own end-to-end delivery of L1 Helpdesk support operations. Ensure...
in partnership with WFM. Client & Stakeholder Management: Act as primary point of contact for clients on operational matters...Key Responsibilities: Operations Management Own end-to-end delivery of L1 Helpdesk support operations. Ensure...
Genesys Cloud for Workforce Management and routing Real-time monitoring dashboards and pacing tools (e.g., VIVA) Reporting... years in Workforce Management, Real-Time Analysis, or Contact Center Operations. Hands-on proficiency with Genesys Cloud...
to Workforce Management (RTA/Scheduling) and Operations leadership or supervision Solid understanding of WFM processes... adherence and employee occurrences, and report allocation to the workforce management team that may trigger changes in staffing...
Genesys Cloud for Workforce Management and routing Real-time monitoring dashboards and pacing tools (e.g., VIVA) Reporting... years in Workforce Management, Real-Time Analysis, or Contact Center Operations. Hands-on proficiency with Genesys Cloud...
to align staffing with readiness and performance goals. Customer Experience Manager in implementing new WFM processes or tools.... Qualifications 2-4 years of experience in Workforce Management, Real-Time Analysis, or Capacity Planning in a contact center...
Job Title: Real Time Analyst (RTA) Department: Workforce Management (WFM) / Operations Reports To: WFM Manager... closely with Workforce Management (WFM) and Operations leadership to ensure alignment on real-time strategies and longer-term...
adherence. Technical Proficiency: Familiarity with CRM systems, Workforce Management (WFM) tools, and Quality Monitoring (QM...Job Title: Operations Lead Department: Operations Reports To: Operations Manager Location: Alabang (On-site...
experience with Workforce Management (WFM) principles and the ability to effectively manage scheduling, adherence, and real-time... are consistently met or exceeded. Operational Excellence: Collaborate with workforce management teams on day-to-day workflow...