Job Category: NES Job Group Job Description: The Senior Manager, Contact Center Premium Banking, will be responsible for overseeing the entire contact center operations, ensuring exceptional client service and a positive brand image. Th...
Job Category: NES Job Group Job Description: · Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute ...
Job Category: NES Job Group Job Description: Maintenance and constitution of underlying data mart required for risk portfolio reporting and analysis used by credit risk review function to identify appropriate portfolio review actions ...
Job Category: NES Job Group Job Description: · Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders. Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute ...
Job Category: NES Job Group Job Description: Lead and plan the projects for the Cards Acquiring systems. Project tracking on cards Acquiring systems. Analyze business requirement and provide proper solution for the cards Acquiring s...
Job Category: NES Job Group Job Description: Job Purpose Deliver exceptional service to internal and external customers via phone (inbound, outbound, and call-back), chat, and email. Understand customer banking needs and provide acc...
Job Category: NES Job Group Job Description: · Sound knowledge of general banking with good experience on chargeback handling (Issuance and acquiring) · Thorough knowledge of chargeback rules and regulations as defined by associations ...
Job Category: NES Job Group Job Description: Strategic Backlog Prioritization: Prioritizes the product backlog based on SME strategy, customer needs, and technical feasibility, in close alignment with senior management and business ob...
Job Category: NES Job Group Job Description: Assistant Manager-TGM Finance a. Provide support to the business through regular detailed P&L MIS and analytics b. Regular improvement in the MIS generation process to attain maximum autom...
Job Category: NES Job Group Job Description: Maintenance and constitution of underlying risk data required for the risk management activities involving IFRS9/Basel calculations, Risk analytics/Capital management, Climate risk and Portfo...
Job Category: NES Job Group Job Description: Responsible for implementing Fraud Prevention & detection strategies in all parts of the Bank. Panning and managing financial investigations dealing with financial fraud, identification of ...
Job Category: NES Job Group Job Description: Good knowledge of general banking with good experience in post card issuance activities with processing accuracy. 1-3 years of cards domain/multi-discipline banking experience. Excellent co...
Job Category: NES Job Group Degree Level: Bachelor's Degree Job Description: Create service-oriented dashboards for queries handled by the team and suggest workable solutions to bring down /reduce manual handling of these query messag...
of incidents and service requests, support audits, and execution of recurring operational tasks in alignment with Mashreq’s IT... in all regions where Mashreq has implemented Oracle FLEXCUBE: Monitor and acknowledge alerts, incidents, and service requests raised...