of customer Telephony and Contact Center solutions across the Cisco portfolio, working closely with engineering teams to ensure... accurate execution of the architectural vision. Conduct thorough testing and validation of telephony and Contact Center...
and/or support at the Tier 3 level Understanding of HA (High Availability), failover, and load-balancing concepts in Cisco Contact... Center Experience with ECE is a plus Strong understanding of CVP platforms including Call Studio, ICM Scripting, Dialer...
copies of files, reports, department records, and contact lists. Project and Operational Coordination. Manages special... of 3-5 years of experience supporting senior management. Experience in a call center with at least 6 months as a Product...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...! Maintenance Electrician – Philippines We’re an award-winning global outsourcer providing contact centre and back-office services...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
metrics (Admin Center, Viva Insights, surveys) and publish decision-ready reports. Act as the day-to-day liaison with GTS..., and user feedback via tools like Microsoft Admin Center, Viva Insights, and surveys Collaborate with the Digital Adoption...
, strong organizational skills, and the ability to respond to employee and employer inquiries through the Zoom contact center. Key... to enrollment and eligibility questions received through the Zoom contact center. Provide clear, accurate, and timely support...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... Manager, you will be the primary point of contact for a portfolio of Riskonnect clients. You’ll be responsible for ensuring...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
of contact for Assignment Managers and suppliers i.e. face of the program. Manage complex, high-volume tasks received through.... Maintain and update worker assignments to reflect appropriate changes (cost center changes, extension of contract assignments...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
of contact for Assignment Managers and suppliers i.e. face of the program. Manage complex, high-volume tasks received through.... Maintain and update worker assignments to reflect appropriate changes (cost center changes, extension of contract assignments...
Job Description: Responsible for handling developments for telephony system used by contact center. Develop call... flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... regarded. Experience working in a call center environment or on the phone. Experience with Salesforce CRM, Genesys call...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...! Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact...