will involve overseeing the delivery of multiple projects and programs for a key banking client, managing P&L, team performance... delivery operations while leading a diverse, high-performing team and staying current with the latest technology trends...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
drivers and proactively mitigate any CSAT risks. Work closely with customers and operations leadership team to identify... and client defined processes. Ensure all process metrics are met. Lead consulting assignments and deliver business value to the...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
, Maintenance, and Infrastructure Services for strategic client engagements. This role requires a proven ability to lead distributed... on feedback for continuous service improvement. 3. Operational Excellence Manage day-to-day operations across cross-functional...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document... to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor...
, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders... and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives...