recommendations on quality parameters and makes changes whenever necessary in consultation with Operations and Process Manager... and the operations team. Expert on product support, escalations, and verifications. Coaches and develops agents on quality...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions..., or finance is required; higher education is a plus. A minimum of 1-3 years of relevant experience in a BPO setting is essential...
with Operations and Process Manager. Defines quality parameters for agents and defines the scope of improvisation. Performs..., monitoring with the client and the operations team. Expert on product support, escalations, and verifications. Coaches...
our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest... graduate Minimum 9 months experience in BPO Excellent written and verbal communication skills Maintains an upbeat...
, and supporting activities. Accountable for achieving individual training performance metrics Support and partner with Operations..., including day-to-day informal interaction with clients. Recommend curriculum modifications to Training Manager/Supervisor on the...
operations. Job Details Employment Type: Full-Time Direct Employee Department: Research and Development (R&D) Job Level: Manager... and scalability. Design and evolve the information operations framework, including process architecture and resource planning...
our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest... will be added advantage ÷ Consulting experience in Shared Services Set up/BPO space is desirable Mandatory Skills: Quality...
of the GSSC's operations, insurance & BPO industry, and relevant regulatory requirements. Apply professional and accounting...Primary Details Time Type: Full time Worker Type: Employee Based in Manila and reporting to the Senior Manager, GSSC...
across various sectors. The Role As our HR Generalist, you will be the critical HR point of contact for our Cebu operations... Responsibilities A. Priority: Recruitment (Full-Cycle) Manage end-to-end hiring for all local roles (Finance, Operations, Admin...
, providing effective first-level support to ensure minimal disruption to business operations. Do You Have What It Takes? 🔹... You have 6+ months of tech support experience in ICT, BPO, or Shared Services 🔹 You've worked with ServiceNow and know...