, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business... attendance Call Center Experience Preferred but Not Necessary Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION...
-focused mindset, with a solid understanding of call center operations and frontline leadership challenges. Proficiency... facilitation practices to meet the needs of diverse leadership audiences. You will report to the Manager, Global Leadership...
& Delivery Planning and delivering the optimum sales environment for call center and online Identifying deficiencies in skills... in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions...
that would improve the overall quality of performance. Participates in call calibrations, monitoring with the client and the operations... parameters and makes changes whenever necessary in consultation with Operations and Process Manager. Defines quality parameters...
on new hires to stakeholders (Operations and Human Resources) - Regularly communicates hiring updates to the hiring manager... for the call center/BPO industry - Familiarity with all human resource areas specifically, recruitment and sourcing...
of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training... and managers. This role reports to the Training Manager or Senior Operations Manager. Conduct employee orientation, communication...
, assess overall workload for any area that needs help, and assist coworkers without being reassigned by their manager... like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties and Responsibilities: Takes...
in accordance with SLAs Support users and contact center operations with Cisco platforms, including: Cisco Unified... Communications Manager (CUCM): Basic configuration, user/device provisioning, and call routing support - preferably Cisco Webex...
our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest... first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call...
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global... analysis and recommended action items. Reporting of critical errors to Operations, Training, and HR, and monitor if the...
our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest... point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
) to ensure fluency in business metrics and minimize training time. Emma, the hiring manager, currently manages multiple finance..., and executive level reporting. Prior experience partnering with cross functional leaders (Marketing, Growth, Sales, Operations...
or equivalent. 3 - 5 years of related working experienced handling employee and labor relations in a BPO, call center environment... employee productivity and engagement. Duties And Responsibilities Work closely with Sr. HR Manager serves as designated expert...
Call Resolution, credit reduction Other metrics as dictated by the Operations Department, Change & Capability...We're an award-winning global outsourcer providing contact center and back office services on behalf of our global...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify... for performance improvement Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting...
POSITION PURPOSE: This is a senior level position that is critical to the success of daily operations and strategic... Manager of the company. The Technology Director leads a core group of managers and engineers that are responsible for the...