in customer support via voice and chat support or a call center environment Advanced customer focus and customer service skills... operations in accordance with requirements and SLAs Prompt identification and resolution of Service delivery issues including...
with at least 12 to 18 months of call center experience Ability to think clearly and can explain complex issues effectively... feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call...
Title: Call Queue Coordinator Reports to: Manager, Service Management Type: Full-Time Contract Shift: West Coast PST.... Qualifications Strong knowledge of ConnectWise Manage and 1Stream (or similar call routing system). Familiarity with call center...
The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management (UCM) program by leading... Campaign Oversight - Monitor CSR call execution to ensure timeliness, accuracy, and adherence to SLA. Coaching & Feedback...
customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary. Take ownership... more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category...
. Take on other tasks or projects to support the team, other managers, and the Contact Center operations KEY QUALIFICATIONS Bachelor... and ensures quality customer service is provided consistently. The Team Lead works with the In-house Services Manager...
resolution. Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary... for humanity. Learn more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Customer Service Operations...
The Contact Center Lead plays a pivotal role in Manulife's Unassigned Customer Management (UCM) program by leading... Campaign Oversight - Monitor CSR call execution to ensure timeliness, accuracy, and adherence to SLA. Coaching & Feedback...
The Contact Center Lead plays a pivotal role in Manulife’s Unassigned Customer Management (UCM) program by leading... met: Outbound Campaign Oversight – Monitor CSR call execution to ensure timeliness, accuracy, and adherence to SLA. Coaching...
under pressure * Strong decision-making skills; committed to excellence * Solid knowledge of call center management and MS office...-making skills; committed to excellence * Solid knowledge of call center management and MS office tools; monitoring...
your relevant experiences Intake call with the HR team Online assessment Final interview with the Hiring Manager... brands in competitive markets. We're hiring two (2) Customer Experience Operations Specialists to strengthen our CX...
of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders... and the Operations Manager to discuss various issues / problems faced by their respective teams. Analyzes and determines...
of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders... and the Operations Manager to discuss various issues / problems faced by their respective teams. Analyzes and determines...
Analyst for customer service operations in the insurance, BPO, and/or shared services industry (i.e., call center, emails... Hiring Requirements - Knowledge & Skills Knowledge of Insurance operations Knowledge of BPO Industry, Contact Center and Back...
brands in competitive markets. We’re hiring two (2) Customer Experience Operations Specialists to strengthen our CX...-ownership CX professional who thinks beyond tickets. As a Customer Experience Operations Specialist, you’ll serve...
and call center operations strategic direction. Performs other duties as assigned. Skills Requirements: 3 or more years of call...Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees...
and call center operations strategic direction. Performs other duties as assigned. Skills Requirements: 3 or more years of call...Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees...
of BPO Industry, Contact Center and Back-Office Operations Knowledge of common contact center and back-office metrics..., and/or shared services industry (i.e., call center, emails, chats, back office, etc.) At least 1 year experience in managing...
: Required: Experience:Minimum of 3+ years of proven experience in a BDC or sales operations role within a BPO or call center environment...Department: Operations - Sales Reports To: Operations Manager Location: Alabang (On-site), Muntinlupa City, Metro...
or customer service operations leadership role within a BPO or call center environment, with at least 1-2 years in a team lead...Department: Operations - Service Reports To: Operations Manager Location: Alabang (On-site), Muntinlupa City, Metro...