portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... documentation of each transaction - Attend to customer queries, concerns and complaints and provide first time call...
or financial software applications preferred Must have good verbal/phone presence - experience in call center or customer support... countries. Reporting to the Manager of Customer Support, the Technical Support Engineer will be responsible for delivering...
experience specifically within the BPO or Call Center industry. Analytical Skills: Strong ability to interpret data and translate... Manager to identify performance trends and root causes for improvement. Reporting: Maintain accurate quality dashboards...
skills. Experience in a call center or similar fast-paced environment is preferred. If interested, kindly send us a copy...eClerx is seeking an experienced Human Resources Team Lead to oversee daily HR operations and drive key people...
, including the Operations Manager, and HR, with updates on rider concerns, feedback, and service trends. Collaborate... experience in a call center or customer-facing environment is a plus. Skills : Strong verbal and written communication skills...
Experience with systems monitoring/alerting software, such as System Center Operations Manager (SCOM) and SolarWinds Work.... Additionally, the role-holder is expected to be on-call for critical IT infrastructure incidents and emergencies that require...
our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest... point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest... first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
With at least 6 months of call center experience Experience in similar role may be required in specific programs with varying years... portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions...
. Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content..., product managers, and operations teams to ensure alignment on requirements and testing goals. You communicate effectively...
of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training... and managers. This role reports to the Training Manager or Senior Operations Manager. Conduct employee orientation, communication...
on new hires to stakeholders (Operations and Human Resources) - Regularly communicates hiring updates to the hiring manager... for the call center/BPO industry - Familiarity with all human resource areas specifically, recruitment and sourcing...
-focused mindset, with a solid understanding of call center operations and frontline leadership challenges. Proficiency... facilitation practices to meet the needs of diverse leadership audiences. You will report to the Manager, Global Leadership...
, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business... attendance Call Center Experience Preferred but Not Necessary Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION...
that would improve the overall quality of performance. Participates in call calibrations, monitoring with the client and the operations... parameters and makes changes whenever necessary in consultation with Operations and Process Manager. Defines quality parameters...
& Delivery Planning and delivering the optimum sales environment for call center and online Identifying deficiencies in skills... in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions...
in accordance with SLAs Support users and contact center operations with Cisco platforms, including: Cisco Unified... Communications Manager (CUCM): Basic configuration, user/device provisioning, and call routing support - preferably Cisco Webex...
, assess overall workload for any area that needs help, and assist coworkers without being reassigned by their manager... like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties and Responsibilities: Takes...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call...
portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions... and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call...