Summary The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates... in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information...
. Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues / problems faced by their respective..., and improves working conditions based on findings. Prepares and submits reports on team performance to the Operations Manager...
performance to the Immediate Superior. Assist the Sales Team Leader in meeting targets. Acts as Officer-in-Charge in the absence... of the sales team leader or if instructed by management. Handle client complaints or concerns escalated by staff, ensuring...