Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.... The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...
. Background in customer operations, service delivery, or performance-led environments. Strong people management and problem... and resolve performance or delivery issues. Partner with Workforce, QA, Training, IT, and Support teams to improve efficiency...
of operational targets and service standards. Oversee daily operations and resolve performance or delivery issues. Partner... skills. 5+ years of leadership experience, including managing managers. Background in customer operations, service delivery...
analytics, dashboards, and reports that aid business planning, workforce strategy, and client service delivery. Main duties... include: Analyze financial, operational, and people data to identify trends, risks, and opportunities. Design and maintain...