calls. Obtain strong product knowledge in order to resolve customer's queries effectively. Go the extra miles to understand... their business success by using our products. Manage and escalate bug reports and feature requests to the product team. Work closely...
Job Descriptions: Requirement gathering from product owners & SMEs, ensure requirements mapped through feasibility... for comprehensive UAT sign off by product owners Attend to Daily Stand-Up (DSU) to report planned and in-progress tasks' statuses...
in internal systems. Coordinate with internal teams to resolve service or product-related issues efficiently. Uphold MOVA...
together with Global Customer Service Center Working with Customer Service Lead, Product Leader, and Customer Success team... in building a client communication on Product Enhancement, Universe Update & Delivery Details Build, upload, and manage local...
and provide professional product solutions to build long-term trust. Market Intelligence: Keenly monitor market dynamics...
campaigns (online and offline) Support product launches, promotions, and branding activities Monitor campaign performance...
in line with brands / commercial PIC requirements, product upload, launch campaigns and pricing upload. Manage the end to end... and of the product pages and tagging to ensure maximum discoverability and conversion rate. Coordinate and execute the marketing...
/contracts and product-related documents, including but not limited to distribution agreements, investment management agreements...
& Project Support Collaborate with R&D and Product Management/Sales/Marketing to guide product development and lifecycle... enhancements. Provide and manage seminars, deminars, product demonstrations for customers and internal employees product launches...
product holding. Provide excellent customer service and uphold professionalism to reflect Bank’s image Seek continuous... improvement in the following areas to enhance job skills and competencies :- Product knowledge / Selling skills / Market...
& Project Support Collaborate with R&D and Product Management/Sales/Marketing to guide product development and lifecycle... enhancements. Provide and manage seminars, deminars, product demonstrations for customers and internal employees product launches...
(product listing, promotion, price change, campaign management). Track inventory levels and products removal (if necessary...
product/services to customers in details and convert potential leads to sales. Answer inquiries from customers related...
chain management process by rigorous management of the demand signals for the various brands, product types and customer... building block for New products & build baseline for Regular product range. Maintain & update New products FG & POSM forecast...
: Follow-up on New Enquiries related to the scheme/product/territory assigned. Support in retaining customers and ensuring...
nationwide within 2 working days. Perform call back to customers on confirmation of product disclosure and compliance...
, supplier operations, and inventory control to ensure cost efficiency, timely deliveries, and product quality. Manage daily...
Conflict Customer Inquiries Customer Satisfaction Product Knowledge Written Communication Communication Skill Customer Care...
and presentations, with structured coaching and product guidance from senior team members Work towards sales targets set by management...
& public officials) to maximize promotional campaigns in store openings, product launches and branding enhancement campaigns...