We are seeking an AI Agent & Automation Specialist to join our team in a role critical to our digital transformation... to robust, production-ready solutions that align with global HQ standards. Proactively troubleshoot and continuously improve...
to understand Agency performance reports Local & regional Agency dashboard reporting (PowerBI, Qlikview Tool) Other production... Accountabilities: Effectively monitor and drive Agency KPIs and sales drivers to drive agent behavior and target achievement...
to understand Agency performance reports Local & regional Agency dashboard reporting (PowerBI, Qlikview Tool) Other production... Accountabilities: Effectively monitor and drive Agency KPIs and sales drivers to drive agent behavior and target achievement...
quality is embedded across the agent lifecycle: onboarding, nesting, production, and ongoing performance Drive reduction... client SLAs, compliance requirements, and agent experience. The Global QA Lead partners closely with Operations, Training...
. Manage the release lifecycle from development to production, including version control, release notes, and environment... care platforms such as Voice VA, Chat VA, and Agent Desktop technologies. ITIL certification or other relevant release...
on real, production LLM systems Why this role stands out: Competitive USD-denominated salary in a low-tax, high-quality... with vector search or Agent frameworks Solid foundation in algorithms, NLP, and machine learning Experience: 3+ years...
chats and tickets Monitor agent performance and adherence to quality and compliance standards Help onboard and train new... team members after TQAs turnover to S Ops / Production environment; support skills development through mentoring...
reports Local & regional Agency dashboard reporting (PowerBI, Qlikview Tool) Other production and performance related...: Effectively monitor and drive Agency KPIs and sales drivers to drive agent behavior and target achievement...
in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support. Design... and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms...
progress toward program goals for production- and supervisor-level staff. Update the People Analyzer for direct reports weekly.... Conduct a weekly team meeting with direct report leaders to: Review production results. Perform root cause analysis...
, and improving HITL processes that support reliable, measurable AI agent improvement over time. You will have ownership of defined... & Improvement Drive AI agent improvement through structured closed-loop processes: Review outcomes → root cause analysis...
, and improving HITL processes that support reliable, measurable AI agent improvement over time. You will have ownership of defined... & Improvement Drive AI agent improvement through structured closed-loop processes: Review outcomes → root cause analysis...
, such as production credit, active agent count, and conservation rate. Conduct planning sessions with the agency force at the zone level... on 'moving the middle' to elevate overall agent performance. Agency Performance Management Ensure all externally sourced new...
Enablement: Design and implement AI-driven customer service capabilities such as conversational bots, agent assist, case... to Have: Experience in banking, fintech, or regulated industries Exposure to AI platforms or LLM-based solutions in production Experience...
in manpower and handling management issues such as but not limited to agent validation and termination, as well as working... Office on production-related matters Create, prepare, and launch programs in collaboration with the training department...
Marketing Cloud architecture solution of the projects, including timely production and documentation of high level and low level... as architectures code reuse. Performs as an internal consultant, advocate, mentor, and change agent. Viewed internally and externally...
requirements, such as production credit, active agent count, and conservation rate. Conduct planning sessions with the agency... on “moving the middle” to elevate overall agent performance. Agency Performance Management Ensure all externally sourced new...
requirements such as but not limited to production credit, active agent count and conservation rate. Create and execute programs...
Leader in the Zone meets their rank retention validation requirements such as but not limited to production credit, active... agent count and conservation rate. Create and execute programs that will enable the existing Agency Leaders to meet the...
to Asurion's Retail agent applications and customer-facing portals. This role requires knowledge and experience working through... development lifecycle management, maintenance, and support to Asurion's Retail agent applications and customer-facing portals...