field. Relevant QA certifications (e.g., ISTQB) and any certifications in test automation tools are a plus. Minimum of 3... focuses primarily on comprehensive manual testing while supporting automated testing initiatives as directed. The QA Engineer...
blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA... swaps, plan upgrades, number portability, or service activations/deactivations. Guide customers through self-service tools...
Department. This team is responsible for designing, developing, and optimizing scalable, compliant systems, tools, and workflows...: Build compliance-focused tools, dashboards, and system workflows that automate monitoring, reporting, and risk management...
critical concerns to the Workforce or Management teams Help maintain SLA and other key performance targets Use WFM tools... Familiarity with WFM tools (e.g., NICE, Verint, Genesys, or similar) Strong understanding of call center metrics (SLA, AHT...
, or Technical Leadership Work across multiple domains - e-commerce, automation, and internal tools - giving you exposure to how tech... with developers, designers, and business stakeholders to deliver high-quality systems and tools - from e-commerce features to internal...
on building long-term relationships. Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office.... Knowledge of customer retention strategies and techniques. Familiarity with data analysis tools or reporting software...
of experience in software testing and 5+ years in managing QA teams. Strong knowledge of Agile/Scrum methodologies and tools (e.g... Enablement: Define an automation-first strategy leveraging tools like DataGaps, Tricentis Data Integrity, QuerySurge, dbt tests...
, performance, and security of Azure resources. Develop and maintain CI/CD pipelines using Azure DevOps tools. Automate deployment... with multi-functional teams, including developers, QA, and operations. Drive innovation and efficiency within the cloud...