Responsibilities Supervise and support the QA team assigned to collections. Oversee daily/weekly audits of collection calls, chats... and coaching to QA analysts to ensure consistency and accuracy. Collaborate with Collections Supervisors and Trainers to address...
to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call... looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Team Leader, Collections leads...
looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! The Team Leader, Collections leads... What You'll Do: The Team Leader, Collections leads and motivates a team to optimum performance levels to achieve targets...
for conducting various quality assurance (QA) tests for Collections Department. The Quality Control Specialist is responsible... Title: Collections Quality Control Specialist (Call Quality Control Assistant) Job Summary: The position is responsible...
General Accounting Supervisor Job Description: Supervise staff under accounting department Assign, review, and monitor... daily tasks for the AP and AR teams to ensure timely and accurate processing of invoices, payments, collections...
organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service... escalated customer issues and ensure timely resolution. Collaborate with QA and Training to support agent development. Analyze...
organization. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns.... You'll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality...
organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service... escalated customer issues and ensure timely resolution. Collaborate with QA and Training to support agent development. Analyze...
organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO... timely resolution. Collaborate with QA, Training, and Workforce teams to align on goals and improve service delivery. Analyze...
representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call.... Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews...
Responsibilities Supervise and support the QA team assigned to collections. Oversee daily/weekly audits of collection calls, chats... and coaching to QA analysts to ensure consistency and accuracy. Collaborate with Collections Supervisors and Trainers to address...