. That's where you come in. **Job Summary**: We are currently seeking an Associate Manager to provide administrative support and enhance operational excellence... within our technical support department. In this role, you will work closely with the Client Experience Sr. Manager to oversee projects...
and customer satisfaction by utilizing all available resources (QA Evaluations, Call Handling Performance Reports, Attendance... needed for the knowledgebase and draft content for review by Operations Manager. - Lead by example to create a positive work...
business requirements. - Provides continuous updates to stakeholders and Project Manager during project delivery, communicate... customizations or integrations with other systems. - Close cooperation with Development, Product/Platform Owners, QA...