Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Gaming Program... skills and experience to help us succeed. The Team Lead/Manager will oversee a multidisciplinary team of AI Trainers (LLM...
General Description: Project Management Office Test Manager will act as the centralized support for PMO and its... relationships by effective communication, timely escalations and being on top of end-to-end QA delivery lifecycle Create metrics...
, enhance care, and drive growth. The Role We are seeking a results-oriented Technical Delivery Manager (TDM) to lead a high... with the General Manager, ensuring that product development and support initiatives stay aligned with strategic priorities...
within which people can thrive! As a Team Manager, your primary role will be to manage a team of customer support agents..., quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these...
About the job Technical Delivery Manager About the Job Location: Makati City Corporate Title: Junior Officer... to Senior Manager Work Arrangement: Hybrid Our Information Technology team is looking for experienced professionals...
quality to the customer is constantly above brand and company expectations, focusing on aligning with each brands strategic... in the application of company policies and Quality Assurance Standards, makes recommendations to improve center efficiencies...
and provide comprehensive support across all aspects of game development including Localization, QA, Audio Services, Art.... Coordinate with localization specialists to ensure all projects meet deadlines and quality benchmarks. Monitor and track project...
such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end... the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting. Assist in the execution...
incentive frameworks tied to revenue, gross margin, quality, productivity, and client outcomes. Translate goals to plans...., DSO, denial overturn rate, FTR, QA, SLA adherence, ACV/TTV for sales) with data lineage and auditability. Governance...
Enforce internal Quality Assurance (QA) processes and measure to avoid/minimize duplication of effort and protect agency...
, assessments) Maintain curriculum quality, coherence, and industry alignment Improve programs based on learner feedback..., performance data, and client input Content Operations Leverage tools to streamline content development and QA Evaluate new...
incentive frameworks tied to revenue, gross margin, quality, productivity, and client outcomes. Translate goals to plans...., DSO, denial overturn rate, FTR, QA, SLA adherence, ACV/TTV for sales) with data lineage and auditability. Governance...
. Contact Center / Patient Access: QA score, SLA, AHT with quality gates, occupancy/utilization, CSAT/NPS. Sales/Revenue: New...- and role-level incentive frameworks tied to revenue, gross margin, quality, productivity, and client outcomes. Translate...
. Contact Center / Patient Access: QA score, SLA, AHT with quality gates, occupancy/utilization, CSAT/NPS. Sales/Revenue: New...- and role-level incentive frameworks tied to revenue, gross margin, quality, productivity, and client outcomes. Translate...
. Able to provide quantifiable data to all quality judgments that are made. Works with all Operations and Support Groups... to drive change and improvement Engage in on-going communication with the account and business partner, acting as quality...
Acceptance Testing (UAT) and quality assurance efforts to ensure product reliability and readiness before release Manage the end... Experience with UAT, QA, and product rollout processes is essential...
, and drives SLA compliance and reporting. Working closely with Technical Business Analysts, Data Operations, and Quality Assurance..., publish, and maintain the service catalog for Production Operations, Data Operations, and Quality Assurance. Define clear...
under expected loads Manages the integration of automated testing and quality gates within CI/CD pipelines, working with DevOps... and monitors key quality metrics (e.g.. test coverage, defect leakage, test cycle time) and regularly reports testing status...
are properly implemented. Prepare daily QA inspection reports and track corrective actions. Evaluate the effectiveness of quality... documents, drawings, and scope of work. Assist the Project QA/QC Manager with the administration, planning, and scheduling...
reports to the test lead and manager in the required frequency. Skills and attributes for success QA tester..._QA As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform...