. Job Description The main job of a Quality Supervisor is to manage productivity of QA and aid in their effectiveness. He/she... of Quality metrics, their measurements and thresholds / targets Knowledge and clear understanding of critical and non-critical...
(including data encoding, processing, and quality control) with minimal supervision to ensure timely, effective and efficient... even with little supervision Treat Quality as highest priority with Integrity Additional Information KEY PERFORMANCE INDICATORS / MEASURES Delivery...
where to start, check us out at www.enshored.com . As a Training and Quality Director , you will be responsible for operational... readiness and service quality assurance frameworks. This role will collaborate closely with Operations, HR, Client Services...
Overview: The Quality Assurance Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat... of quality assurance and excellent customer experience to maintain client confidence and loyalty. Transaction Monitoring...
and coordinating its personnel and equipment. Setting up the required quality control schedules, testing procedures, and equipment... and integrity of the company's Quality Management System (QMS) by: Ensuring the effective operation of the QMS and all its...
(Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions.../call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring...
Quality parameters and make changes whenever necessary in consultation with Operations Facilitate calibrations / do client... interfacing Assist in preparing Quality Improvement Plans Help Operations with the necessary quality tools and how to use them...
Quality Analyst #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine's 2025 World... quality assurance and process testing Compiling thematic risk reporting to provide actionable insights on risk levels...
Job Title MANAGER, QUALITY Main Objectives and Functions Achieve center performance target on Quality metric In-charge... of the center's overall performance on Quality metric Designs QA strategy with SOM/OM and Account Managers (remedial plan...
Key Performance Indicators Business Delivery: Manage the end-to-end Quality process for all business units, ensuring... and lead teams in process redesign and quality improvement projects Develop and execute change management plans to ensure...
Responsibilities Provides assistance/help to Immediate Superiors for the achievement of Quality objectives. Validates...
Title: Collections Quality Control Specialist (Call Quality Control Assistant) Job Summary: The position is responsible... for conducting various quality assurance (QA) tests for Collections Department. The Quality Control Specialist is responsible...
skills and experience to help us succeed, we want to work with you! Job Description Quality Managers in this role get...
The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client...'s quality values and methodology. Responsibilities Monitoring of Calls - 15-30 calls per day Daily/weekly/monthly reports...
: Scheduler with Quality Assurance Experience (Fully Remote) Imagine being the person who keeps everything running behind the...
The Supervisor Quality assist with the analysis, scheduling and implementation of all classroom training in support... to improve the quality of training provided at Concentrix in all departments by evaluating and improving internal processes...
SM Development Corporation is one of the leading names in Philippine real estate, delivering high-quality, well-planned... Quality Management: * Develop and implement QC policies and procedures. * Set Key Performance Indicators (KPIs) to measure...
products through the use of systematic tests to develop, apply, and maintain quality standards for company products. Develops... quality computer integration into the overall functions of scientific computation, data acquisition, and processing...
quality and consistency of the raw materials, packaging materials and finished products. Monitors and audits processes..., maintaining proper storage of samples, and other related quality control functions. Qualifications A graduate of BS Food...
Job Role & Responsibilities Ensure quality throughout the entire process from requirements definition to software...