awareness. The sustainable quality results should be achieved through a holistic integration of people, process and technology... a high performing development team that will comprise of Software Developers/Engineers, Test Automation/QA engineers...
of interactions per agent monthly Calibrate with Quality Assurance team to align on scoring and themes Use QA outcomes to inform... might be for you! Responsibilities 1.Coach and lead the team to deliver consistently high-quality customer experiences, improve NPS and FCR, and drive...