by conducting quality assurance audits, providing coaching and feedback as well as delegation of tasks to achieve performance goals...Home > Job Openings > Design Team Lead Job Description As a Design Team Lead, you will set the tone for your team...
The Training Lead - Asticom is accountable for the end-to-end execution, quality, and impact of training programs... and Quality Assurance Oversee curriculum design, learning pathways, assessments, and certification frameworks. Ensure adherence...
Compliance & Quality Assurance Strictly adhere to U.S. insurance marketing rules, TCPA guidelines, and internal compliance...Position Summary The Outbound Lead Generation Agent is responsible for initiating outbound communication...
by intelligence at every turn. Position Summary: The Sales Operations Lead is a key leader responsible for the day-to-day management.... The Sales Operations Lead will be a hands-on coach, a data-driven strategist, and a process-oriented leader, ensuring...
-Functional Collaboration: Collaborate with the Operations, Quality Assurance, and Training teams to ensure seamless workflows... or customer service operations leadership role within a BPO or call center environment, with at least 1-2 years in a team lead...
for management review. Collaborate with cross-functional teams, including Operations, Training, and Quality Assurance, to implement... of owning the global workforce planning of our Customer Care department. You will lead a team of workforce & real-time analysis...
by intelligence at every turn. Position Summary: The Sales Operations Lead is a key leader responsible for the day-to-day management.... The Sales Operations Lead will be a hands-on coach, a data-driven strategist, and a process-oriented leader, ensuring...
-Functional Collaboration: Collaborate with the Operations, Quality Assurance, and Training teams to ensure seamless workflows... or customer service operations leadership role within a BPO or call center environment, with at least 1-2 years in a team lead...
in process improvement, operational optimisation, and quality assurance Experience working in or alongside offshore/BPO teams... operational delivery meets agreed SLAs and KPIs, while also driving process optimisation, quality assurance, and team engagement...
, or SMART planning. Quality Assurance : Ensure team outputs meet company and client quality standards. Requirements Proven... experience in a leadership or supervisory role in a BPO setting Strong organizational and delegation skills Excellent problem...
as required by conducting/having regular meetings with Agents to review scorecards/performance, and providing on-going feedback. Address quality... assurance through call listening as required and mentor to retain desired performance levels. Ensure Agents develop/maintain...
Assurance Perform routine quality checks to confirm data accuracy and documentation completeness. Support internal... accuracy in pricing, quantities, descriptions, and lead times. Maintain complete and organised documentation...
(Asia-East). He/she may assist or fill in during the absence of the Onshore Recruitment Lead. Essential Functions of the... quality performance and continuous improvement. . Triggers and manages background checks and online assessments of Executive...
, Account Managers, or similar roles Solid foundation in quality assurance and structured feedback delivery Former BPO trainers... of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs...
on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives... analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation...
and approach for assigned area(Asia-East). He/she may assist or fill in during the absence of the Onshore Recruitment Lead... skill development to ensure high quality performance and continuous improvement. Triggers and manages background checks...
, and regulatory requirements Partner with Quality Assurance to improve audit scores and customer experience Drive root cause... The Senior Team Leader is responsible for leading, managing, and optimizing day-to-day BPO operations to ensure service...
are met or exceeded consistently. Quality Assurance: Implement and maintain robust quality assurance processes to uphold the highest... industry. Proven track record of driving operational efficiency, quality, and client satisfaction. Strong understanding of BPO...
, maintaining quality assurance, facilitating training, and ensuring accurate and timely verification of healthcare providers... metrics, as requested by management. Collaborate with Quality Assurance and Training teams to maintain performance standards...
and mentor a high-performing leadership team across operations, workforce management, and quality assurance. Drive leadership... excellence, scaling service delivery, and strengthening client partnerships in a rapidly expanding BPO call center environment...