Your role at Exness: The Quality Assurance Specialist is responsible for assuring the quality of all client facing... and/or service centre. It also includes evaluation of CSAT survey feedback. This role is responsible for reporting on quality...
and coaching. , , Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement... functions to align on QA standards and address quality related matters. , QA Collaborate with the Learning & Development (LD...
quality assurance review on closed alerts and cases, assessing the quality of the investigation and resulting documentation...) or intelligence experience, past experience in conducting Quality Assurance in Transaction Monitoring is preferred. Current knowledge...