operational performance of assigned BPO account(s) Ensure achievement of SLAs, KPIs, and quality metrics Manage staffing... and Compliance teams to reduce errors and financial risk Lead root cause analysis for quality defects and escalations...
operational performance of assigned BPO account(s) Ensure achievement of SLAs, KPIs, and quality metrics Manage staffing... and Compliance teams to reduce errors and financial risk Lead root cause analysis for quality defects and escalations...
Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations, and make... sure clients get the quality and consistency they expect. This role is all about people, performance, and progress building...
About the job Collections Manager (BPO) Job Expectations: Position Type: Experienced - Manager Employment... Consulting & Services (IT-BPO) About the Job: We are looking for an experienced and detail-oriented Collections Manager...
and ensuring consistent, high-quality IT Managed Services for enterprise customers. Acting as the primary point of contact... for assigned enterprise customers Lead and oversee service delivery staff, ensuring performance standards and SLAs...
and Department of Insurance complaints, ensuring all responses meet regulatory, contractual, and internal standards for quality... and lead a team of compliance analysts and investigators. Foster a culture of accountability, continuous improvement...
and Department of Insurance complaints, ensuring all responses meet regulatory, contractual, and internal standards for quality... and lead a team of compliance analysts and investigators. Foster a culture of accountability, continuous improvement...
with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving... today and experience firsthand our dedication to supporting People First. What does a Quality Supervisor really do Think of yourself...
What is your mission The Global Quality Assurance Lead at TDCX is responsible for defining, driving, and governing the... as a trusted quality advisor to internal leaders and external clients Lead client calibrations, business reviews, and quality...
As our Team Lead - Process Quality, you'll lead a team of quality analysts to ensure every customer interaction meets... our high standards. You'll monitor calls, analyze performance data, and collaborate with operations to elevate service quality...
with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving... today and experience firsthand our dedication to supporting People First. What does a Quality Supervisor really do Think of yourself...
and efficiency. The Qualifications Minimum 10-15 years in training and quality roles within the BPO industry. Strong understanding.... With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead...
ABOUT YOU With a least 1 year of experience as Quality Analyst in a BPO setting. Must have experience in call monitoring and audit Ability... performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation...
Quality Intelligence Analyst Say hello to possibilities. It’s not everyday that you consider starting a new career..., on any device. About the Role At RingCentral, the Quality Intelligence Analyst is a pivotal force in upholding our high...
teams. Provide essential onboarding and refreshers on quality policies and procedures, and lead team-level analysis...Quality Intelligence Analyst Say hello to possibilities. It's not everyday that you consider starting a new career...
Service Quality Assurance (CSQA) Specialist's main role is to support the Quality Assurance Team Lead in developing... attitude Minimum of 2 years of experience in Customer Service or BPO Quality Assurance Competent computer literacy and ability...
support and audits as required What You’ll Bring At least 1 year of quality assurance experience, preferably in BPO... performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation...
indicators (KPIs) and metrics to measure the effectiveness of training programs and quality initiatives. Team Management: Lead...'s degree is preferred. Experience: Minimum of 10 years of experience in training and quality management within the BPO industry...
& Scheduling, and Data & Analytics. Lead, mentor, and develop high-performing engineering and quality managers and teams...’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus...
Job Description We are looking for a quality manager to lead quality governance and drive continuous improvement.... Deliver training programs to support the rollout of new quality frameworks. Client Management Lead quality performance...