and corporate users, ensuring timely resolution of incidents and service requests. Implement and oversee preventive and corrective... refurbishments. Monitor system performance, identify hardware and software issues, and coordinate troubleshooting and resolution...
strong judgment, with excellent negotiation and decision-making skills, with experience in policy enforcement and conflict resolution...
to development teams! Always follow up on defects until their complete resolution! What we're looking for: Holding...
for troubleshooting and issue resolution Qualifications Bachelor's degree with relevant experience or 3+ years equivalent work...
(response times, backlog, resolution rates, customer satisfaction) and define corrective actions when needed. Lead cross... resolution. Work closely with the customer service team to align on workflows, priorities, and best practices, setting a clear...
, and shipping of customer orders while upholding quality control standards. Issue Resolution: Address and resolve any operational...
for effective resolution of issues through the proper ticketing system. Detect and escalate issues that require special attention...
. Support escalation management to Head of Technology Distribution and ensure timely resolution of operational or strategic...
and escalate when necessary. Monitor and manage complaint handling processes, ensuring timely resolution and customer...
Accounts Executive Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution. Build...
communication and issue resolution. REQUIREMENTS: Fluent/native in Croatian with strong proficiency in both written and spoken...
across the organization's remote buildings and offices, ensuring uninterrupted IT operations and timely resolution of on-site...
contract performance, payments, and dispute resolution Customer Relationship Management Build and maintain long-term...
(response times, backlog, resolution rates, customer satisfaction) and define corrective actions when needed. Lead cross... resolution. Work closely with the customer service team to align on workflows, priorities, and best practices, setting a clear...
, maintain case ownership, and ensure timely resolution Communicate progress clearly to customers, partners, and internal...
listening to and acting on clients' feedback. In this role, you will work towards the effective resolution of client complaints..., Technical Support, Quality Assurance) for the investigation and resolution of the complaints. Coordinate and ensure...