+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own function Experience... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...
& Capacity Planning Analyst will support the Workforce Management team by building, updating, and managing short and long term... on next steps based on the data story available. How you can be Exceptional in this ro le: Perform the creation, real-time...
in Analytics, Operations, or related discipline. Experience 2-4 years in Workforce Management, Real-Time Analysis, or Contact... - to you, to your community, and to the world. Progress starts with you. Job Description The WFM Command Center Analyst is responsible for real...
Analyst is responsible for real-time performance management across our contact center network and acts as a key support... Genesys Cloud for Workforce Management and routing Real-time monitoring dashboards and pacing tools (e.g., VIVA) Reporting...
Analyst is responsible for real-time performance management across our contact center network and acts as a key support... Genesys Cloud for Workforce Management and routing Real-time monitoring dashboards and pacing tools (e.g., VIVA) Reporting...
. Qualifications 2-4 years of experience in Workforce Management, Real-Time Analysis, or Capacity Planning in a contact center... coverage. Manage schedule changes, time-off requests, and intraday adjustments. Real-Time Management (RTM) Monitor...
and stakeholders. Maintain various WFM tools and set ups e.g., IEX entities etc. Collaborate with other WFM departments like real time... Workforce Management experience. Extensive experience with WFM software (NICE IEX, Avaya CMS Etc.) Ability to simplify complex...