and solutions support the requirements of line organizations and deliver identified business value. Works closely with product... phase of software and applications under development in order to identify and remedy potential problem areas. Liaises...
infrastructure or support operations. Tools & Systems Ticketing / case management systems (e.g., ServiceNow, Jira, Remedy). Excel..., summarizing findings, and bringing structure to complex information. A background in IT support, operations, or service delivery...
patterns, summarizing findings, and bringing structure to complex information. A background in IT support, operations... and communication updates for management. Support continuous improvement in RCA quality and problem management practices. Contribute...
and lessons learned. Governance & Compliance Ensure problem records meet quality, documentation, and audit standards. Support... to analyze logs, metrics, and ticket data. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy). Strong understanding...
, and bringing structure to complex information. A background in IT support, operations, or service delivery (BPO, call center.... Support continuous improvement in RCA quality and problem management practices. Contribute to the creation and maintenance...
English Role Responsibilities: Provide IT Infrastructure support including troubleshooting hardware, software, OS, and network... issues. Hands-on experience with Windows & Mac OS, Active Directory, Messaging, and User Profile Administration. Application...
: Support 120+ Mainframe and Distributed Applications with their batch runs (app 12 million runs per mo) Work with application..., application teams, and infrastructure groups to maintain compliance and optimize system workflows. Primary Responsibilities...
: Support 120+ Mainframe and Distributed Applications with their batch runs (app 12 million runs per mo) Work with application..., application teams, and infrastructure groups to maintain compliance and optimize system workflows. Primary Responsibilities...
medical records portal. Role is leveraged to support multiple clients simultaneously. When unable to resolve on the initial... Portal Service Desk Agent I will be responsible for, but not be limited to: Troubleshoot and resolve EHR application...
to an application support team. Utilize excellent customer service skills to delight end user expectations. Demonstrates ability..., installing, supporting, and maintaining hardware, software, access, and workflow issues. The role is leveraged to support...
, and support processes (e.g., ServiceNow, Remedy, BMC). Knowledge of application lifecycle management, including deployment... support and services for a specific client, ensuring efficient management and resolution of application-related issues...
What We'll Bring: Provide technical support for end user related tickets assigned from the ASC / Service Desk..., or where end users are facing issues within an office, using Remedy to manage ticketing queues. What You'll Bring: Through...