, and participating in client meetings. Validate fixed defects by thoroughly testing described scenarios and confirming resolution.... Escalate issues with the Team Leader and/or Manager when needed, providing relevant information and analysis. Document...
. Track and monitor remediation efforts to ensure timely resolution. Stay current on IT, InfoSec, and audit trends, tools...), Certified Information Security Manager (CISM) or similar Experience with eGRC tool, technology-based auditing techniques...
or quality assurance is a must. Reporting to the Manager, Technical Solutions and working within the Enterprise Customer Programs... personnel for resolution Participates in customer support process for ticket management which could include resolving escalated...
Security Certified Practitioner (SSCP), or CISM(Certified Information Security Manager), or CISA(Certified-Information-Systems... to facilitate meetings and enable discussions that lead to resolution and communicate results. Skills / Knowledge - Developing...
traditional command/scripted installs as well as Ellucian Solution Manager. Experience in installing, patching and administrating... database management system security including adding and removing users, administering quotas and detection and resolution...
to assist in root cause analysis and incident resolution. 6. Ability to work independently on lower-to-medium priority... overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% General...
and issue resolution in conjunction with technically complex solutions. Perform system integration support for all project work... resolution in conjunction with technically complex solutions. owners to understand the end goal and offer solutions...
below. Specific activities may change from time to time. 1. Handle the identification, triage, and resolution of medium-to-high.... Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need...