Location: Remote (Must be local to the DMV area) Department: Finance Employment Type: Full-Time Reports To: Sr. Financial Officer Position Overview We are seeking an experienced and detail-oriented Bookkeeper to support daily accountin...
to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution... knowledge of MS Office products. Don't meet all the requirements? We encourage you to still apply if you think you are the...
people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions..., conflict resolution, and analytical skills. Demonstrate enthusiasm and a drive for continual improvement. Most importantly...
people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions..., as needed when incidents occur. The Manager, Incident Response ensures timely, clear, and accurate communication and resolution...
; identify application bottlenecks and opportunities to optimize performance. Support issue resolution and completion of ad-hoc... solving and analytical, and technical skills. Ability to think critically and act expeditiously to evaluate situations, make...
to optimize performance. Support issue resolution and completion of ad-hoc requests in support of business partners within the... skills. Ability to think critically and act expeditiously to evaluate situations, make decisions and solve problems...
challenges Engage with development, QA, and product teams in bringing cases to resolution Troubleshoot the system and provide... directly with customers who do not have an IT background Demonstrated problem-solving skills with the ability to think quickly...
and opportunities to optimize performance. Support issue resolution and completion of ad-hoc requests in support of business partners... to think critically and act expeditiously to evaluate situations, make decisions and solve problems. Flexible and versatile...
people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions... customers, ensuring timely and effective resolution. Work cross-functionally with Product, Engineering, and Support teams...
, implementation, administration, and maintenance. Perform problem determination and resolution, including system dump analysis... for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate with purpose. Win Together...
with internal clients and infrastructure departments to analyze the resolution of financial, contractual, and administrative issues... support of program management activities Ability to respond to directed assignments, think analytically, and comprehend...
assistance and resolution to team to ensure optimal system performance; Ability to design and implement operational server... Outcome – We take responsibility and deliver. Deliver for Our Customers – We are relentless about delivering value. Think...
benchmarking, and the development of Freddie Mac’s Resolution Planning and readiness capabilities. Our team’s central role... Strong business acumen and analytical skills with ability to think critically, analyze problems and develop creative and practical...
incidents and service requests, ensuring timely and accurate ticket resolution. Conduct quality audits and coaching sessions... Outcome – We take responsibility and deliver. Deliver for Our Customers – We are relentless about delivering value. Think...
incident resolution, proactive system maintenance, and seamless IT service delivery across classified and unclassified networks... and deliver. Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate...
with established SOPs and performance standards. Strive for First Call Resolution (FCR) and escalate unresolved issues to Tier II.... Knowledge Management: Reference and contribute to the knowledge base to support consistent issue resolution. Identify...
from intake to resolution, ensuring user satisfaction and proper documentation. Follow up with users to confirm resolution... of service metrics such as First Call Resolution (FCR), ticket aging, and resolution times. Participate in quality assurance...
Service (SES) members, Presidential Appointees (PAS), and other designated VIPs. This role ensures rapid incident resolution.... Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate with purpose. Win...
requests from initiation to resolution. Ensure timely updates and communication with VIP users and their staff. Document... and deliver. Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate...
Executive Service (SES) members, and Presidential Appointees. This role ensures rapid response and resolution of IT incidents... and deliver. Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate...