such as call scripts, call types, routing rules, favorites, and screen pops Create and maintain clear documentation and change... On-Prem (URS, IRD, GAX, GRAT, Composer, WWE) Solid experience in designing and building call flows and routing concepts...
settings such as call scripts, call types, routing rules, favorites, and screen pops Create and maintain clear documentation... and building call flows and routing concepts within contact center systems Experience supporting inbound, outbound, and multi...