“Crisis” situations and must be able to maintain SLA’s within stringent deadlines. Location(s): Bogotá or Home-Office...
, and customer. Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA and quality. Establish...
as appropriate to meet and exceed SLA metrics. ·Support and maintain key production systems, ensuring 7/24 availability...
, and customer. Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA and quality. Establish...
team, partners, and customer. Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA...
(SLA's) - Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers...
“Crisis” situations and must be able to maintain SLA’s within stringent deadlines....
track record running **SLA-based** programs and multi-customer portfolios (capacity planning, utilization, margin...
of work. - 8. When needed, supports invoice processing to ensure team's SLA. Experience / skills required - Bachelor...
concurrent problems, manage "Crisis" situations and must be able to maintain SLA's within stringent deadlines. Location...
to notifications of Severity 1 and Severity 2 cases within SLA requirements - Initiate contact with customers on Severity 1...